Chicago Water Fountain Installation

Working with Steve and his staff was a great experience! He listened to our ideas and designed exactly what we wanted for our outdoor living area. We are really happy with the workmanship and customer service. They were prompt and efficient and completed the job as promised. We are pleased to recommend Panjia Inc for any outdoor project and would not hesitate to use them in the future.

Not well. Howard exceeded the quoted price by more than 50%. The contractor had to come back to reconstruct the patio twice due to sinking pavers and improper drainage. The patio still does not drain correctly. The contractor had to replace the fountain pump three times with the last replacement taking about nine months so it could not be used for an entire summer season. The most recent problem was a sinking fireplace that took almost a year to address. Howard never promptly resonded to questions or concerns and never came to fix anything on or near the date promised (with no explanation).

Marisa and associate Colleen arrived right on time and set to work emptying and cleaning our rooftop water feature and fountain. They worked for a couple of hours together,and then Colleen left to find plant material for other customers. Marisa stayed until the job was finished, with the exception of a part she did not have with her to completely reseal the fountain. She came back the next day as promised and finished the job. We found her to be personable, knowledgeable, and able. We plan to use her in the future.

We contacted Benito's about getting a quote for creating a hardscape patio off our deck, as well as a decorative fountain. Their initial quote came in the middle of the estimates that we received, but they were willing to work with us to get closer to a lower number. After we decided upon the plans, they took care of all the permit applications and plans. Having them handle that for us was a HUGE plus! They called as soon as they got approval to move forward and set a date to do the work. They were punctual and their workers were very nice and polite to my family and I. The project was a little more difficult that previously quoted due to some uneven ground that required additional stone work. Benito's charged us only for the additional materials and not for the additional labor time that they did not account for. They also were willing to work with us as we made some minor changes due to suggestions from Dean and Paschal that might look better. They were very concerned that we liked the work that was being done and were very flexible with what we wanted. They were also able to refer us to a very fairly priced handyman to help with an additional project that we needed assistance with. We are very happy with our patio, concrete pad, fountain, and flower boxes. They really did a lovely job. The only possible con is that they did not use design software so it was hard to tell what it was going to look like before it was done, but we knew what we wanted so this wasn't a problem for us. I would use them again and would recommend them highly.

Don comes out in person and supervises all the work. Don spent 3 sessions with us designing the landscaping. He used very simple techniques and shows you everything in his books. The installation went well with Don being very careful about how everything was laid out. He was on his knees laying the pavers himself. We had 2 areas of miscommunication. First, he was to remove bushes and replace some of the planting in the front. However, his guys cleared the entire area removing some plants we wanted to keep. Second, we discussed paving an area to place a bench, the final product did not have this.

Don comes out in person and supervises all the work. Don spent 3 sessions with us designing the landscaping. He used very simple techniques and shows you everything in his books. The installation went well with Don being very careful about how everything was laid out. He was on his knees laying the pavers himself. We had 2 areas of miscommunication. First, he was to remove bushes and replace some of the planting in the front. However, his guys cleared the entire area removing some plants we wanted to keep. Second, we discussed paving an area to place a bench, the final product did not have this.

Craig and his crew are very professional and great people to work with. They are all very hard working and treat your property as if it were there own. Truly wouldn't hire anyone else.

They did a great job. The were very thorough with the cleaning and very responsive when I asked questions over the phone. It's a little pricey to have them do our spring cleaning, but I think it's totally worth it, so long as you can afford it. They are complete professionals, and I've recommended them to friends who bought a house with a water feature (and don't know what to do with it).

Overall the work was good. The worst part of the experience with them was the main worker lied to us. They disappeared for 2 or 3 weeks in the middle of the job. They didn't call or answer my calls and I finally had to say that I was going to hire someone else so they finally called back and finished.

Excellent, the crew was very professional, courteous and fully explained the design and maintenance of the water feature. The end results actually exceeded my expectations. I would not hesitate to use them again.