My experience with Opal was good until the very end. It started with an estimate from one of their sales associates Ryan who was a great salesman. He sold me on the company, even though they were the most expensive of the five estimates I got. He explained that Opal provides some of the best quality workmanship in the area and as a result they are a bit more expensive. They certainly have the reviews to back up their claims. In hindsight (now that the project is over, and now that I have experience in this type of project) I wish Ryan would have walked me through more of the details of the project and decorative options before we began work. In the end the house looks good. However, there are some finishing touches that were never discussed, such as accessories for the versetta stone, and hence were never done. In fairness to Opal, I never asked about these things. I do think that items such as the accessories for the Stone should have been brought up by them. The crew that showed up to complete the work arrived on time everyday and worked a full day for about 8 days to get the entire job done. The crew did a great job keeping me informed with the progress of the job. When something would come up (such as rotted wood) they would show me and then they would show me the same area after they fixed it. Through out the project Opal gives you a number of people to contact in case you have a question or an issue. Our salesman Ryan and Project manager Steve answered or returned my calls promptly. When the crew finished their work I was able to do a walk around the house and create a punch list of items that still needed to get done. This is were things took a bad turn and is the biggest reason Opal received a and quot;Cand quot; in Overall Experience and Professionalism. When I walked around the house I noticed an area that I wanted to add a piece of trim to. I notified Steve the project manager and he came over that same day to take a look. He did some measurements and said that it wouldn't be a problem. I asked him what the additional cost would be, and he went to his truck to make the calculations. At that moment the owner of the company Voytek Opalski drove up and walked up to me on my front lawn and introduced himself. He proceeded to ask me why I was unhappy with the work. I explained that I was not unhappy I just wanted to add a piece of trim and was willing to pay for the additional cost. He said okay, that they should be able to do that. He then told me (rudely in my opinion) that it would have been easier if I would have told them about this extra trim before they finished the job. This immediately got me a little upset. Of course it would have been nice if I could have told them about the trim before they finished but I didn't know that it was something that I wanted until I saw the completion of their work. Him saying that served no constructive purpose other than to make the customer feel bad. I tried to explain that I didn't know I would want the extra trim because I wasn't sure how the house would look at the end. I told him that some of the little details were not gone through with me so I didn't know what the the finished project would look like completely. That's when he said, and quot;why would you sign a contract with us if we didn't give you all the details?and quot; I just about lost it after he said that. I agree, in hindsight I wish I would have gone through those details before signing with them...I know better now. The job was almost over now though and hindsight is 20/20. I could not understand why the owner of the company was at my house making me feel like a bad home owner and like I made a bad choice. Before he showed up things were going well. Steve was calculating the additional cost of the trim and the work was going to get done. Mr. Opalski needs to either stay in the office and leave the customer service in the capable hands of people like Steve and Ryan, or he needs to learn how to deal with customers. He created a problem where there was no problem by showing up to my house and arguing with me for ten minutes. The sad thing was that there was no one to complain to seeing as he is the owner. I shared my frustration with Ryan the sales associate in hopes that he would share that with Mr. Opalski, but I never received a response or apology from the owner. The argument was so heated and needless that I can not recommend Opal enterprises to my friends, family and neighbors. I can not recommend a company to anyone where the owner displays such a complete disregard for the customer.