Budget Right does fraudulent work. Let me explain….. I hired them to remove and replace the front door on my apartment (with landlord’s permission, agreement to repay). Numerous times I discussed with their project manager what the goals were, and that the project was not a cookie cutter project. The door in question has a larger than normal rough opening in the CMU and structural wood framing. The extra area around the new door would need to be built up with additional wood to make a standard 36x80 door fit in the space. This was discussed with project managers and the estimator. In an attempt to ensure a proper plan was developed, I paid to have an estimator come out and look at the door, and the situation. The estimator measured for the new doors, and those are the measurements I used to purchase the new door. On the day work was to begin (Monday, April 3rd, 2017), a technician arrived after 8am (late). He did not have any idea what he was supposed to be doing. My landlord told him the job was to remove and replace the door, and his project manager would have the details (I had assumed Budget Right would have constructed a specific plan, but apparently not). He was left to do his work (because we assumed a professional could be left alone without needing to be supervised). When I returned home at 4pm, I saw the technician had installed the door incorrectly. He had relocated the door forward into the brick veneer (not a structural element of the house), whereas it had been attached to the CMU. I immediately called Budget Right, and informed them the work was being done incorrectly. I also advised the technician to stop work, but he insisted on continuing. I spoke with project managers several times the first evening, who assured me any deficient work would be corrected at their cost. Here is the list of problems with the installation of the doorway: 1. Relocated from the CMU (structural element) to the brick veneer (non-structural element). I have spoken with structural engineers, architects, and other home improvement specialists, all who agree this in and of itself constitutes bad work (both structurally and professionally). As one handyman noted, “The job was to remove and replace. That means you put the new door exactly where the old door was, unless instructed to do otherwise.” 2. The brick veneer opening is actually smaller than the CMU or structural wood framing. Because of this the door/frame barely fit into the space. However, this leaves no room for a threshold. The door, as installed, cannot be opened more than a few inches because it hits the carpeting by a full ½” or more. 3. The technician installed the door in such a fashion as to butt up against the side of the threshold, instead of closing on top of it (like every other door in existence). Therefore, water hitting the front of the door does not roll down the threshold and away from the building. Instead, because the door does not sit on top of the threshold, water can seep between the door and threshold and leak into the building. 4. The brick veneer opening and structural framing are slightly offset from each other horizontally. Because of this, once the trim was fully installed the door would not be able to open a full 90 degrees (like a normal door). The hinges on the door would end up slightly behind the trim work on the structural wood framing. Problems 1 and 2 were brought up to the project managers on Monday. Again, I was assured the work would be corrected at their cost. When the technician arrived on Tuesday, I showed him issues 1 and 2, and explained what needed to be done to correct it (the door needed to be relocated to the CMU, and raised up). However, he continued simply working on trim work as if the door was going to stay exactly where it was (according to the technician per the orders of his boss). Once again, I called the project managers, several times, and I was assured the work would be completed correctly at no additional cost. It eventually became clear the technician was not going to install the door correctly, and I sent him away (because the longer he stayed, the more time he wasted, and the more likely they would try to make me pay for more time). My conversations then moved to being with “John H”. John H refused to listen to what I said, and repeatedly insisted the door was installed correctly (I had to scream over and over again “The door will not open! The door will not open!”). He attempted to bully me into accepting the door by claiming I had signed a statement saying I accepted the work. However, this was not true. The statement in question had three sections, two for acknowledgment of the number of hours worked, and one for job satisfaction. I signed only the sections acknowledging time worked, I did not sign the section for job satisfaction (because the work was done incorrectly). John was betting on the fact most people don’t read contracts, and assuming I could be bullied into believing I had signed something I didn’t. John further attempted to blame me for the problem, claiming it was my fault the door was installed incorrectly because I was not there. This is a fallacious argument. At no point did Budget Right attempt to contact me regarding moving the door to the non-structural brick veneer. The job was to “Remove and Replace the front door”. Every person I have talked to agrees that a sane person would interpret that to mean the door should go back exactly where it was. Budget Right’s claim this is correct for “environmental seal” reason is equally fallacious, given they installed it such that water can leak in and the door is now past the empty space between the brick veneer and the CMU. This empty space is there because the brick veneer is not necessarily water tight, and water needs room to exit from between the CMU and the brick. Also, because the door was moved forward, the interior of the building is now exposed to that empty space, which breaks the insulation layer between the CMU and the structural wood framing. After I sent John a video of the door not opening, he agreed to relocate the door, but insisted on getting paid to redo the trim work (half of which was done). This is ridiculous because not only did they continue to perform work after they were informed the work was done incorrectly, but they were paid for 14 hours of work. They worked about 12 (10 on Monday, 2 on Tuesday), and at least 4 of that was after they had been informed the work was performed incorrectly. Moreover, given how bad of the job they did the first time around, you would think they would have some shame, and just finish the work for no additional money. I attempted to explain to John why his offer made no sense, but again he absolutely refused to listen to me. He kept talking over me, repeating that their offer was reasonable (not even remotely), and I finally told him to shut the **** up and listen, at which point he hung up the phone. Budget Right unequivocally engaged in fraud. They did not do the job they were hired to do (remove and replace a door means put the new door exactly where the old door was such that it opens), they caused unrepairable damage to the property (the holes they drilled in the brick veneer can’t be fixed without replacing the bricks), and further refused to fully complete the work they were paid to do at no additional cost.