Rodney told us about the company, showed us where the awnings are sewn and assembled (on-site), demonstrated how the retractable awnings operate using the display models in the showroom, and answered all of our questions. He was knowledgeable and friendly and took all the time we needed to satisfy us. We made an appointment for the representative to come out to measure and write up our order: 18' x 10' retractable awning, front vertical screen, remote control and winter cover. The awning was ready about 5 weeks later and 2 installers came out, installed the awning, made the necessary motor adjustments, and instructed us how to operate the awning, both with and without (i.e., power outage) the motor. We've had it for almost 3 weeks now and we're very happy with the awning and our entire experience with Thatcher Retractables. I gave them an A for Price although we did not get another quote for comparison, but we are quite satisfied with the quality, appearance, and operation of the awning. We especially like that they are a local company, we could see what we were buying, the awning is made locally, and they are available if and when necessary in the future.