Chicago Pool Heater Installation

They were out when we needed some repair. They did a great up from the set-up and they did the job when we needed their service. They were responsive and the job went very well.

Job was completed on time and at quoted price. I will definitely work with Quality Pool again in the future

They helped diagnosis the problem on the phone. They then set an appointment and explained that if the diagnosis was correct the price would be around $200 for a pump similar to what I had now. They showed up and replaced the pump as promised. Their service was great.

They sold us above ground pump when we needed one for much larger inground pool. They had teenagers working who were not knowledgeable and then they didn't want to take it back and I had to go to BBB and they finally refunded the money. I felt they had bad business practices.

I had requested their service for installing a pool pump ordered from Amazon. Unfortunately the pump I ordered did not work for my pool. J&C let me know why it wouldn't work, and showed me what is important to look for in the new pump. They then ordered a new pump for me, and came back to install it. The total cost was less than I was expecting, and the installation was very very quick. In addition, they gave me advice for being able to clean up my now green pool in only 24 hours (something I wish I knew before!!!). I will definitely be using them in the future.

Due to my own foolish error, I lost prime on the pool pump. Normally it is not my job to care for the pool but this week it was. I neglected to close the valves when I cleaned the pump basket of debris. I tried unsucessfully to restore the pump. I called J&C Quality pools and received a call back from a very friendly lady to tried to walk me through the process to prime the pump over the phone. Later I found out, she was the owner's wife. The next morning James arrived and quickly guided me through the process and tactfully showed me where my error was. He helped me install the Creepy Crawler and pointed out several items in the pool and pump area which needed attention. He was professional and helpful and I will keep his business card handy for future reference. Thanks, James and your wife too. And his service charge was extremely reasonable also.

The job went well. The provider had a new replacement pump in stock and was able to replace the defective unit quickly. I was very pleased with the job until I received his invoice. When I looked up the cost of the replacement motor I found that it cost $140.00. After including the cost of the motor, a gasket ($15.00) and one hour of labor the total was $245.00. I have a problem with the $160.00 difference as profit.

This pool pump first failed several months earlier, but mysteriously, when Florida Pool Heating came out with the pump to change it, it had come back to life so the changeout was unnecessary. They also at that time addressed a bad pool heater so they didn't go home emptyhanded. I was very pleased that Florida Pool Heating graciously restocked the pool pump and not charged me for the change or mysterious revival of the old pump. This time, when they arrived two days after my call to check it, it was still dead. The first trip was an inspection only. Then they ordered the pump and some time over the weekend while we were away, they came to replace the pool pump. As usual, they did a very good job. No muss, no fuss. The new pump is working flawlessly. A few points of note here: 1. Originally, when I provided them the pool pump information, they quoted me a price for replacement. Even though when they arrived here and realized the pump I had was a heavy duty pump and was powering a water feature, they graciously upgraded the pump and kept the price steady. Very nice service from Dennis. 2. When I called to have the pump replaced, they still kept the lower price they had quoted even though they had to restock it because I didn't need it. Thank you to Dennis and his team at Florida Pool Heating!

After a really bad and frustrating experience with another pool company in Mundelein I found Ray's Pool Service on Angies List. I cannot speak highly enough of Ray and his crew. Even so we have an above ground pool and Rays Pool Service normally only handles in-gound pools, he listened to my story and current problem and offered his help right awayI Within just a couple of days Ray installed a brand new pump and got my pool cleaner so we were up and running enjoying the sunny weather in no time. If you are looking for somebody reliable, super friendly and helpful as well as reasonable price wise, look no further! I would recommend Ray and his company at any time again.

They got a problem repairing it and suggested that I need to buy a new one. They gave me a better deal on the new one -probably because of the problem they had repairing the old one. Their communication was not as good as I had hoped.