Utterly late and unresponsive; Horrible Experience If your going to do business with this outfit, expect to hear, "I'm sorry, it was not our fault, it was a misunderstanding....repeat" In early May 14 we contracted with Russos to replace our pool liner. This was in our estimation a fairly simple job for a pool contractor. We put down a deposit, picked out the pool liner and scheduled an install date for the 4th of June. Russos sent someone out to personally estimate the job. During this estimate we were told to buy a number of replacement parts for the pool and fifteen bags (50lbs each) of playground sand for our pool bottom. (We found it a little strange that the company wouldn't order the necessary parts, sand and whatnot when it ordered the liner, but we played along.) We loaded our car with 750lbs of sand and walked each 50lb bag the full length of our 1/2 acre property to ensure that the sand was sitting poolside when the workers arrived. Fast forward to install day (which I had taken off). No call, no show, no nothing. We called Russos to see what happened, we were told it turned out that there was a schedule mixup and the manufacturer didn't follow-up on our liner order, and that the liner was out of stock (after 3 weeks we found this out!!!). Russos said they were sorry. We were told we needed to pick out another liner and the job would be scheduled for the following week. I called every other day to confirm the next appointment and was assured that it would take place. The liner didn't happen the following week either. Again, it was the liner distributor's fault. (BTW, Russos was adamant that they would passionately lobby the liner distributor for us a discount - which they feel we legitimately deserved -- and they would follow up with us about this. Never heard back.) After calling Russos repeatedly, they arranged for our liner to be installed around the 3rd week of June. Russos wants you to have a water truck waiting so once the installers replace the liner, water can be pumped in and the holes can be cut. Problem is, Russos missed two appointments and on the 3rd appointment gave us 48 hours notice. We can't source a water truck with 2 days notice. Russos crew did perform the install on the 3rd Saturday in June, but we had to use a garden hose to fill it, so the job couldn't be finished. Russos demanded payment in full for the job that day, and assured me that they would return the following Monday once the pool was nearly full. Did they return on Monday? Nope! Finally, after 3 consecutive days of calling almost nonstop, the crew returned to cut the return and skimmer holes for our liner. The liner is finally in. It's a pool - the amount of headache and energy that we devoted to getting this job finished properly would be akin to what it would take to build a house. Russos ultimately finished the job, but for a working couple simply looking to swim, it was one of the more painful experiences we've ever had. BTW: Those fifteen 50lb bags of playground sand were not needed at all. We're stuck with it. Again, Russos was sorry about that too.