Eric and Rubin were punctual, professional, friendly, and customer focused. They listened carefully, and effectively answered our questions and addressed our concerns before we agreed to proceed with the job. Eric and Rubin did an excellent job of quickly demolishing our deteriorating wood stairs, and custom building a sturdy new set of stairs using treated wood. We live in an older house in a historic neighborhood, and Eric and Rubin made a conscious effort to preserve the look and feel of the original wood stairs to the extent possible. We are very pleased with the quality of Eric and Rubin's workmanship. Eric and Rubin did a good job of cleaning up afterwards, they cut the demolished staircase down to 3' sections as we requested, and they stacked the debris neatly in the alley. There was some miscommunication and uncertainty about the original Estimate for the job, but HM's E-mail Estimate did make it clear that HM works of a Time & Materials basis. As HM requested, we E-mailed them several digital photographs of the old staircase, and the E-mail Estimate was 5-6 hours. It actually took 7.5-8.5 hours to complete the entire job, but we are comfortable that the cost was consistent with the quantity and quality of the work that we observed. For future peace of mind, we will probably seek multiple Fixed-Fee estimates from Contractors that include hauling away the debris, but we were pleased that HM did not hesitate to deliver services on this relatively small job. We would definitely use HM services again, and we would definitely recommend them to others.