It went great, I gathered information from Trend and another provider. The difference in price was minimal, only a few hundred dollars. I went with into Trend and picked out the flooring I wanted. This was a better idea to go in and look because the samples they brought me were good, but going in and seeing all of what was there was even better. I ended up changing my mind on the flooring by going in compared to what I picked in my house on their initial visit. I worked with Steve, and he was great. He gave opinions and ideas a valued, and I was looking for professional opinions and ideas. After placing the order it took about 2 weeks for delivery. The floor needed to sit in the house for 1 more week. Installation was 3 days. The installers carefully moved the furniture around and placed it back when they were done. They cleaned up their mess as best as expected when doing a remodeling project. The stairs I have are not up to today's code. So the installation took a little bump in the road because the floor planks were not fitting perfect . He gave the 3 ways to fix the problem, and his opinion as to how to overcome this. I agreed with his idea and he made them look good without having to cost extra time and money that the other 2 ways would have cost. Bottom line is very happy with the process from start to beginning and will go back to them for future floor needs. 11/30/15 update. After installation we had a few minor problems with the floor that needed to be corrected. Trend did hold up their end of getting it corrected and making it right. They spoke with the manufacturer and also had an independant appraiser look at the issues with the floor. However, it did take 4 months to finally solve the issue. This was probably mainly due to an installer who did not install it properly. The original installer then had multiple follow ups at my house trying to correct the issue. The same installer cancelled his scheduled service at least 3 times becuase of many different reasons. The final one was becuase he was out of town on "another job" that was taking him longer than expected. The same installer never confirmed the apponitments as I asked him too, and would show up late. It was always wait and see if he was going to show, then call to see where he was at. After the 3rd time of him not showing up, I had to request a new installer be assigned to finish the job properly. Trend did this right away. The new installer came out, saw what was wrong, and fixed all of the floor issues in 1 day a few weeks later. To have made this better, I wish Trend was more involved in keeping up with what the independant contractors are doing when they are installing floors and when they are scheduled to come out. The 1st one made them look like an uncaring company. However, when I spoke with Sarah or her father on the phone they were nothing but helpful and wanted to correct the issues. We finally did, I just felt like I had to be more in control of the situation than I wanted to be.