Eric has very good knowledge of these older Jacuzzi spas. He was able to tell us where the potential problems were and was honest about the fact that while he could check for all the leaks he could find that day, the spa may continue to have problems with leaks, and asked if we still wanted to do the repairs. We decided to go ahead to see if repair would work, because we are not in position to have bathroom remodeled. Lowest estimate for replacing spa and fixing surrounding bath is $30K. The original homeowner who had installed the spa inexplicably installed it in the upstairs master bathroom (spa is indoor or outdoor spa, but majority of people install it outside). It is at least 30 or 35 years old. We decided that Eric's pricing and knowledge was a reasonable way to determine if we could ever get use out of the old spa, instead of just looking at it every day. Eric spent over 2 hours at the house and working in the access panel, had everything he needed with him and knew exactly what we were dealing with and what to look for. He gave detailed instructions on how to care for the water when spa was filled and showed how to use the chemicals and answered other questions. Spa was filled and working when he left the house. Unfortunately, by the next day, another leak had sprung up in another part of the spa plumbing. We decided that even if we had Eric back to repair new leak, it was too risky to our home to keep this ancient spa filled and running while we were out (this is not the kind of spa you fill only when you use). Overall, we felt that the money spent was worth knowing if we could ever use this thing. Now we can move forward confidently with a decision about what to do with house/master bathroom. Eric is very straightforward, so you know what the realities are, which we appreciated. He does charge a fee for travel/estimate, which is part of the total cost we noted above.