We asked Joe, the handyman, if he could build us a doggie door when he was out for a different job, he said yes just call the office to make appointment. Made appointment and he came out on time. He was rushed and built a door that looked like crap. We called the office and they sent out manager the next day, he laughed and took a picture of the door because he could not believe how bad it was. Told us he would send out another handyman at no cost. Made an appointment with the other handyman. He came out but told us he would have to re-schedule because he did not have proper materials, and enough time to do the job. This was after the manager told us he would have all supplies before he came out. Made ANOTHER appointment. came out and did the job. Way to much hassle to build a simple doggie door.