We've used many contractors during our 3-year long construction process and few rival the responsiveness, quality, timeliness, and care that Scharm Floor Covering provides. They call back right away, respond to emails within a day, come out quickly to provide estimates, and take the time to really get to know the project and what we are looking for. We are very picky customers, with quality design interests, and Scharm has exceeded our expectations. Luanne, who has been our primary contact around proposals, is friendly, quick to respond, and shows a genuine interest and knowledge of each project. Fred, the owner, really knows the tile and floor business and understood our vision, despite it's complexity (and our periodic uncertainty). He also went out of his way on several occasions, just to bring us samples when we were deciding on tiles. Mike, who installed our stone tile, "finger-laced" each small stone around a column so that our cooktop backsplash is now picture worthy. (And each person who came out cleaned up as if they hadn't been there.) Thanks to everyone for your hard work and we look forward to the next project!