I loved the pricing for replacing five windows, but I was sure because I wanted a bay window to replace three of my windows, that the price would be several thousand dollars more. It wasn't! It was a bit more, but like a couple hundred, not thousands. The company came out and measured the ten windows I wanted changed, including the bay window. We discussed different options for this bay window--and that I wanted the divided light look for the replacement windows. Again it was a slight upcharge--but completely worth it. I worked with the owner to discuss the bay window, and his suggestion was spot on--it has etched glass and looks great. In addition, they replaced the trim on that window to oak--to match the window. They built out the window so that there was support. They came in March--officially the price was so good to keep them working during the winter--and I was promised that the windows would be done quickly, so we wouldn't freeze. Chicago in March can be chilly--but the day arrived and it was like 75 degrees. It was magnificient. And the windows all look phenomenal. I have 10 more windows to replace--and I'm just waiting for this deal to happen again, because I would not hesitate to use them.