I requested a quote from their web site and Ruben called me almost instantly and arranged for a free quote within the next two days. After the quote, I ordered my faucet parts. When the parts came in, I contacted Ruben for a repair appointment and I got it fixed within 2 business days. Wil came with a helper to do the repair and they were punctual, courteous and professional. They did a great job for a reasonable price and I appreciated the free estimate and responsiveness of the company. They also honored the coupon from the web contact form and gave a 90-day guarantee on labor. Very easy to work with! I would recommend them to my friends.