On February 12th 2016 I signed a contract with SP Tech Swimming Pool & Spa. The contract states that I (Barbara Green) was receiving a 20’ Matrix 54” Metal wall AGP 8” resin top rail swimming pool, fiber-optic lighting, sand, electrical supplies pool maintenance equipment, pool cleaner, winter cover, solar cover, excavation, dump truck, pool equipment, dirt haul, plumbing supplies, equipment pad, final grades/clean-up, landscaping/décor. I (Barbara Green) handed SP Tech the codes for the Village of Frankfort to De London De London from SP Tech Swimming Pool & Spa said he talked to Frankfort and assured that everything would be up to code. The total price was $6380.00 and I gave SP Tech $3828.00 (60%) when I signed the contract. On April 8, 2016 I received my permits for the pool, landscaping, and fence insulation. However, SP Tech didn’t come out until May 6th and that is when the pool started the installation process. As per other pool companies an above ground pool usually takes about two days to install. SP Tech Pool had two guys at my house that were on their phones more than doing work. I asked De London to come out numerous times to supervise the work so that the pool would be installed correctly. On May 11, 2016 Monroe Transportation delivered the pool, liner, and sand filter system. I (Barbara Green) gave SP Tech a check for $1276.00 for some of the materials. I was still missing the heater, ladder, pool maintenance equipment, pool cleaner, pool covers, and frog system. I (Barbara Green) called SP Tech and told De London about the materials I was missing. May 24th the heater and Frog were brought to my house. The heater was only 125,000 BTU and the one we were supposed to get per stated on the invoice sheet was 175,000 BTU. On June 1st SP Tech finally got the pool up and the liner in the pool. However, I came home and looked at the pool and it wasn’t level. The liner was bunched on the side and bottom of the pool. I called SP Tech Pool and told De London what was wrong with the pool. He informed me that he would come out and fix the problem. I (Barbara Green) kept contracting SP Tech. However, De London wouldn’t answer the phone or return my calls. I then started to send texts and he answered telling me that he wanted to quit the job even though it was done incorrectly and not finished all the way. De London set up a meeting at my house at 1:00 on Friday June 3rd. De London didn’t show and never answered my text or calls. Unfortunately I knew that I had to finish the job myself. Cancun Pools came out to my house and I was informed that my pool wall wouldn’t hold if it wasn’t level. The pool wasn’t level by 3 inches which would put all the water weight on one side of the pool. This would wear down the pool wall and sooner or later would cause the wall to cave. The liner bunches were so big that they would collect algae and bacteria in it. Also, the bolts for the pool didn’t have tape over them and over time would puncture the liner. At that time, I determined that I needed to have the pool taken down and leveled and put back up correctly including the liner. Cancun completed this job for $1250.00. This job was completed in 4 hours. I hired an electrician to come out and complete the electrical. He informed me that I needed a timer for my pump which is code for Frankfort and it was an extra $200.00. Then he looked at my filter for the pool and informed me it wouldn’t pass code for Frankfort because it didn’t have an off/on switch. I still have the filter that SP Tech that wasn’t up to code in my garage still in its box. SP Tech may have it and return it for a credit. I tried to return it and I was told I couldn’t because it’s a wholesale company. The electrician was $1000.00 that was including the timer too. I hired D & S Installation for the gas line. They completed the gas line and hooked up the heater and frog pump. This was $730.00. Mike and I hauled 6 truckloads of dirt and back filled the pool, laid the rock, and laid the sod. This was also included in our contract. Since we ran out of money Mike Newman and I had to complete the job on our own instead hiring a professional to complete the job. I also had to purchase a ladder, solar cover, winter cover, a new filter, pool maintenance equipment, pool cleaner, sod, river rock, pavers, hoses, clips, and start-up chemicals that were included in the contract. I have a spread sheet attached that lists the costs and reasons. The spread sheet lists how Sp Tech’s contract states that the job was $6380.00 for the total cost. I (Barbara Green) gave SP Tech $5,104. My expenditures to complete the overall job were $4,469.10. I still owed SP Tech $1276.00 for final payment bonce the job was completed. In order to get the job done at price agreed in the contract, I subtracted the $4469.10 from $1276.00 which means SP Tech owes Barbara Green 3,193.10 for my expenditures to complete the job on my own. He received $1,910.90 for the partial job he completed while he was here and the materials. If you add 1,910.90 (the amount SP tech got for the job), 1276.00 (what I still owed SP for the job), and 3,193.10 (cost of repairs to complete job) it equals 6,380.00. As of March 6, 2017 Home Advisor has taken him off of their site. Since I found De London off that site they did an investigation and found De London responsible for paying the money back. He hasn't paid the money back so they terminated his contract.