My dissatisfaction is due to the handling of what is now 3 service calls over the last 2 months. I feel the technicians that have come to my home have been very good and have done excellent work, but my experience with the office has been terrible. First time I called, I asked for a repair of the furnace (noisy impeller) and to arrange for a regular cleaning service. A technician was sent and completed the repair, but indicated he did not have time to do the cleaning and that we would need a separate service call. He also indicated that there was a fault code on my furnace and said that I was using too restrictive of a filter, and also pointed out that water was leaking from my humidifier. I called again and asked for an appointment to install a new humidifier. When I spoke with the salesman John, I also indicated that we had a fault code on the furnace that I would like addressed and that my water heater started acting up as well. He said he would email me a quote. I never got the email and it took 3 more calls over the next 2 days to actually get it. There was nothing about the additional services on the quote, just the humidifier, so I emailed John back and told him that I want the furnace checked (probably needed cleaning) and the water heater fixed as well. He replied that he would tell the technicians. Now I arranged for a day off in order to accommodate this, so when the technicians arrived and said they didn't know anything about a cleaning or a water heater I was upset. They did a good job installing the humidifier, and even informed me that our furnace was running hot and probably needed a cleaning, to which I told him I knew, and that I had tried to have that added to the list of things I wanted done. He said he I would have to make another appointment. He did take a minute and looked at the water heater. He pulled apart the burner assembly and cleaned it up. The problem was (is) that the pilot light will not stay lit and consequently the burner never lights. The unit is only 2 years old. The tech explained to me that this just happens with these models and that my utility closet was too cramped to allow proper airflow which was probably the cause. The unit has a 10 year warranty so just quitting after 2 years is not acceptable and we've not had any issues with airflow up until the trouble started so I have a hard time believing the layout of the room was the cause of the problem. I said I would monitor the heater for a few days to see if his cleaning helped. It didn't take that long, once they left, the burner stopped and pilot went out just like it had been doing. I called to schedule another appointment for a furnace cleaning and explained to the lady that took my call that twice now the services I wanted performed had not been completed. I got an apology but no explanation, and a morning appointment 2 weeks out. Today, I received a call from the office around 8:30 saying the technician was 20 min out. At 11:30 I called the office to ask whats going on. I just want to note here that if you don't choose the right options in the automated message system you get forwarded to Ric's voicemail which appears to be a dead end. I've managed to end up here about every 3rd call to them. When I finally choose the right options I end up at the service department who checks for me and then tells me that the technician never got the text message to come to my house. At this point I'm wondering how they assign jobs for the day. They offered to send out the next available technician or reschedule for next week. As I had somewhere to be this afternoon, I couldn't wait for an evening service call, and I am too frustrated at this point to want to do business with them any longer. I've liked the technicians, but they all seemed hampered by by scheduling. I've not had a good experience at all dealing with the office. From reaching them, to working with the salespeople. I got the feeling I was being talked down to and consequently, taken advantage of. I initially chose All-Temp because of all their glowing reviews and the thought that a larger operation might have more availability for service calls. turns out they didn't work out for me. Update as of 2/15/11 I received a call from Mike Clark apologizing for the service failures and offering a partial refund of some of the services recently performed. I am glad to see that All-Temp is trying to make things right, though I wish it didn't take a bad review to bring this about. I have already scheduled to have my water heater serviced by another company, but as I had not chosen another HVAC provider yet, I decided to give All-Temp another chance. Mike scheduled an appointment for this coming Saturday before 11am and offered the service complimentary. I will update this again pending the recent promises and scheduled service call. Update as of 2/19/11 I have updated my rating of All-Temp based on the excellent service recovery by Mike Clark and his team. Mike recognized a service breakdown and went above and beyond to make it up to us. On our last visit a tech came out and addressed all lingering issues, and identified that our AC coil was causing a blockage in the system. Another visit was scheduled and the tech that came out this time did a fantastic job cleaning out the system, and was very courteous as well. My only recommendation is if you have any difficulties with service, be sure to call and let them know. No one is perfect, and occasionally things go wrong, but it's how you handle it after the fact that really sets apart the good from the bad.