Chicago Grout Cleaners

The work, as advertised, was to clean floor tile. I mis-read the services and thought the wall tile around the tub was included. It was not, but the crew was kind enough to do it anyway. The total square footage cleaned was still well below the threshold amount of 300 s.f. for the quoted price. My only concern was that they charged a $15 "service fee" which was in addition to what I had already paid, was not advertised when I purchased the service, and had to be paid upfront before any work was initiated.

I requested the guy I have used in the past and they originally scheduled him and then called and changed to a different guy. I told them I really wanted Joe as he always does a great job and I am very happy with him and did not want someone else. They sent a different guy and he changed the color of the caulk used on my bathtub which is too dark and does not match my grout. The caulk he replaced in the shower has bumps and bubbles. I complained about the color of the caulk while he was here and he said that if I did not like it, to call them back and he will come back and change it to a matching color with the grout (the way it was and from what I understand is how it is typically done). The owner called me back and was asking all kinds of questions. Clearly, they don't like to come back for anything and make things right. This is not the first time this has happened with this company. It seems they want to do their job, collect their money, and be done with you. I did complain that this happened before where caulk they had placed in a shower was bubbling and I told them I would pay for them to come fix it and it was like pulling teeth getting them here. He did give me a full refund but I will never use them again.

Stanislav is a very nice person. It was difficult to coordinate a time for him to do the purchased work due to both of our schedules. Before I purchased the deal, I verified that grout cleaning would be covered and was told it would be. When Stanislav arrived, it appeared to me that the expected work was a bit of a surprise even though I had mentioned that I wanted grout "cleaning" during each of our phone conversations. When Stanislav evaluated the situation he then went to the store to purchase cleaning materials. I had expected that he would have these items when he arrived. Due to the amount of square footage that needed cleaning, Stanislav felt that he would probably not be able to clean all of it. I understood that the scope of the work would be too great to finish but wanted the grout that he would be able to clean be fully cleaned. I felt that it would be better to have what was done done fully as opposed to the majority of the grout cleaned partially. Stanislav worked very hard, but it was only for a couple of hours. I didn't realize the time he took to purchase the cleaning materials (almost an hour), would be part of the 3 hours that I had purchased. That was disappointing. When Stanislav left, what he had done was nice but not fully clean. I redid all of the grout myself by scrubbing the grout by hand using the scrub brush that Stanislav bought and the grout turned out wonderfully, what I had hoped for originally. I understand that my job was probably way under Stanislav's skills but that's why I asked whether cleaning was covered under the Big Deal before I bought it...

He scraped our some of grout between shower tlles he then regrouted with white grout. He came back the next day and. Some of the grout is already coming out and you can see the gray grout showing through.

Our 14 year old shower had several areas where the grout was cracked and crumbling. The Grout Dr. removed all of the loose grout and old caulk. He replaced the old grout (and matched the color very closely) and re-caulked. Everything looked clean and neat when he finished.

Grout repaired and tub touch-up and color seal grout completed. The work was done quickly and professionally. Simply great service!

The tile was never cleaned as agreed to. After the job, I found soap scum that was supposed to be cleaned - there was a lot of it. One tile was replaced, but the grout around the tile was rough and never smoothed. In other areas, grout was applied on top the prior grout. This was obvious because the grout depth varied after the job. Some was recessed as it should be and some was thick and even with the surface of the tile. We were told that the grout was sealed, but it turned dark when it gets wet. Clearly, the grout was not sealed because sealed grout shouldn't change color when wet. This job was rushed and not professionally completed.

Sir Grout washed the floor with a mop. Using a long grout line brush, cleaned the grout line. Then applied a color sealed grout color that I choose from a group of 3 colors. Finally mopped over area . The floor looked brand new. Sir Grout gave me instructions on how to care for my ColorSeal floor .

The sales person was very knowledgeable and helpful. I feel that they did an average job with the installation. The grout that they used originally was bad grout, so they had to come out and re-grout everything again.

Grout was spattered on my kitchen drapes. Grout was left on several tiles in the kitchen. The marble fireplace work is in question. Not sure how the chip in the floor tile happened. Noticed this after they fixed the other issues. The basic resealing of grout in the kitchen is good but I feel the color is too light for the tile They did send another worker to clean up the drapes and the grout left on tiles, who even re-grouted my kitchen sink at no cost.

Based on extensive research on Angie's List, I called Laszlo out for a quote in mid-January. I was in the middle of a fairly large remodeling project and one of the final phases of the project was to convert a dog room into a bedroom as well as clean up the mudroom. Laszlo clearly explained the process to bring the flooring back to a "new" state. My wife, being 7 months pregnant at the time, was very adamant that there be no chemical odor from the cleaning. Laszlo provided assurances that there would be no smell and the cleaning process would not involve anything harsh. I called Laszlo a few days before I wanted the cleaning done and he shifted his schedule to accommodate the tight window I provided. I also advised him at the time, that I had new tile installed in my basement and requested him to seal it. Laszlo showed up on time and quickly began the process of transforming the floors from an unlivable situation to what appears to be new floors. He used basic tools, towels, and water to perform the initial cleaning of the floors and grout prior to using a machine cleaner. The grout was then re-colored and sealed to perfection. He caulked some small gaps near the doors as well as sealed the floors in the basement at no additional charge. To my wife's liking, there was no odor in the process. The rooms were completely transformed and the next contractor that performed work in my house thought I had new flooring installed - a testament to the impeccable work that Laszlo performed. Laszlo is honest, professional, and a real craftsman at what he does. I highly recommend him.

The repair person was very professional and friendly. He answered all of my questions and explained what he was doing.

I called the Grout Medic because it appeared that the grout in our shower was getting moldy and wanted to clean it up. Joe, from the Grout Medic came to give us a quote and explained to us what was happening to the grout. He explained that the previous owner stained the grout and what we were seeing was the original grout and not mold. He also gave us a detailed explanation regarding our options, we could stain the grout like the previous owners did and have it look good for a year or 2, or clean the tile and grout and re-grout it which would last 15-20 years. I just appreciated that he gave us various options and explained to us the difference in those options. The work was done a week later and took about 6 hours which is what they expected and our shower and guest bath look great! I would totally recommend the Grout Medic and would use them again!

Hired them to repair grout in our bathrooms. In the upstairs bath they grouted the shower white and the floor the custom grey I ordered. Will not re grout the shower unless I pay for it. Insists that I asked for white grout in the shower after an entire conversation about how the tile is crooked and matching grout would hide it. House is going on the market with mismatched grout

Another service provider recommended this company to repair the grout. They scraped out the old grout by hand and replaced with new grout. They also redid the caulking. They were very neat and clean when they did this work.