I was very pleased with this service. The appointment was made over the phone, and the servicemen showed up promptly (usually when you hear a time slot "between 9 and noon" it means 1:30, but they were there by 9:30). They were quick, efficient, and left the house cleaner than they found it. Since this is my first wood-burning fireplace they gave me good advice, and even some ideas of how to improve the look of the fireplace without expensive upgrades. I will definitely use them in the future.