Charlotte Wood Deck Builders

This is the worst contractor I have ever dealt with, and would not recommend anyone use them. We signed the contract in May 2017, and they had a backlog of work so the estimated time frame given to us was mid-August. We hit a week before the work was supposed to be done, and still no communication from the project manager. This began a series of communication issues throughout the project. While the overall quality of the work was OK, I had to constantly call and follow up because things promised to us were not happening. They didn't take the demo materials away when they said they would, had to follow up multiple times on when the person staining the railing was coming, multiple follow ups on the lighting guy, calls to get excess materials moved out of my yard, etc. Many times I would not get calls back, or be told that things would be taken care of and they were not, and so then had to follow up again. This went on for several weeks past the initial construction of the deck. And a month after the deck was finished, we had railing coming up that had not been fastened properly and it took even more time and phone calls to get someone out to fix it. I honestly don't know what the project manager did, because I was acting as project manager the entire time to get things finished. This experience was a nightmare. I would never use them again, and have told neighbors asking for deck contractor recommendations to stay away from Archadeck.

Joe was very professional and a great communicator. We were able to arrange a consultation quickly (staining a deck that was raw wood and six months old) and once he came out and saw the scope of the work (and that it was weather and season dependent) he immediately got his team on the job. The same afternoon of the consultation (Saturday) his crew was on the job power washing my deck. They don't work on Sunday and we had rain Sunday night, so the deck needed to dry off off for a day. His crew showed up punctually on Tuesday morning and worked all day putting two coats of stain on the deck (top and bottom) since this is a second floor deck off my master bedroom that sits above a screened in porch. The work was beautiful and his crew was exceptional. As important as a good company owner is, they are only ever as good as the people that work for them. Joe's crew were fantastic and super conscientious. I would use them again in a heartbeat for other painting/staining work I may need in the future and I've already recommended them to a friend who will need deck work done next summer. Thanks, Joe!

My parents, who do not speak English well and not knowing any better, had a "roofing" company build a deck for them a couple years ago. The deck was unsafe and not within building code. I decided to step in and help my parent's find a reliable company to replace their unsafe deck, at an affordable price. I called several deck companies through Angies List and based on professionalism and price, I chose Charlote Decks & Porches to do the job - THEY WERE FANTASTIC! Jeff, the owner, is very professional and not pushy in any way. Upon intial meeting, he arrived on time, and inspected the existing deck. He is always punctual and will update you if time changes for any reasons (such as Charlotte's crappy traffic). Like the other deck companies who came out to inspect the existing deck, Jeff pointed out the same problems with the existing deck, but did not pressure us in a way to have him come do the work as soon as possible. He gave us plenty of time to think it over and answered all my questions within 24 hrs. I knew immediately Jeff was the right company to replace my parent's second story (raised) deck. Jeff and Colby, designed and built the free standing deck within five business days. We chose the free standing style, to keep costs low, and to avoid fastening bolts directly to the house. The new deck looks amazing and feels more sturdy than the stairs and floors in my own house. He uses grade 1 lumber and deck screws for the flooring boards, which you can barely see (less worry about nail poppings). Though it is a free standing deck, you wouldn't be able to tell it is not bolted to the house, since it sits flush with the upstairs sliding glass door. They added a staircase with a landing in the middle that makes it stylish. Overall, the deck looks GREAT and at a very affordable price. The quality, proffesionalism, and price (compared with other deck companies) made me and my parent's 110% satisfied that we chose Charlotte Decks and Porches). In the near future, I plan to have Jeff come out to my house to build a pergola. I expect to write another positive review once that has been completed.

Deiby Elizondo did an outstanding job in the repair and installation of deck boards to our deck. He is very meticulous and thoughtful in his approach to his work. His pricing on his repairs were reasonable and he went out of his way to make certain repairs were done on time and in a quality manner. I highly recommend him.

I got three estimates for replacing the deck on the back of our two story home and decided to go with Decks Unlimited because I was impressed with Allen's straight forward approach and the fact that he has a set crew of which he is one. My experience hiring people from Angies List has been positive, but Allen Hagen and his crew (Decks Unlimited) were beyond wonderful. The deck work was tricky because the new deck (high off the ground) had to allow for our permanent awning to be reinstalled after completion of the deck. When the old deck was removed, termite damage was descovered. We called the insurance adjuster and Allen showed him what had to be done to repair the damage and quoted a very fair price. The work continued right on schedule. I wanted the steps and the lower landing to look like a photo I had seen in Better Homes and Gardens. This required some creative problem solving for the angled steps to fit in the contour of the yard. Again Allen and his crew did a fantastic job. After the awning was reinstalled, Allen came back to put the gate on the top of the stairs. It was easy to contact him. He was reponsive and his crew was the best I have seen. I just cannot say enough about this positive experience.

Awesome. They were able to get the deck done fast and it looks wonderful! They are great to work with and true to their words with everything they committed to. We had had a bad experience with a deck builder and were very distrustful of everyone. But they have restored our faith in contractors. Highly recommend!

Mark was responsive from the initial contact and throughout the entire project. He was clear about the work, helpful on materials(Stain color, type, durability) and did exactly what we communicated. The deck turned out great, we couldn’t be happier with the outcome!

The project went great! We wanted to duplicate our old deck, with a few minor changes. Jeff & Ben made great suggestions to make our deck look even better. They consulted us about every detail if an unexpected change was necessary. Ben & Jarib did most of the work and they were prompt and worked hard every day. Jeff made regular trips to check on the progress of the deck build. We couldn't be happier with the quality of the workmanship. We got bids from 2 other providers before selecting Charlotte Decks & Porches. Jeff was the only one to provide us with three options for our deck project. Not only was his price the best, the scope of work was greater and the quality much better. It was a no-brainer to select Charlotte Decks & Porches. Jeff and his team are great to work with.

Jeff and his guys did an amazing job. Jeff was quick to respond every time we had a question, always onsite when he said he was going to be and the quality of work was unmatched. We would definitely use Jeff again anytime we need work done.

SHAWN WAS ON TIME FOR FIRST MEETING AND PROVIDED GOOD INFORMATION ALONG WITH PICTURES OF WORK. THE PRICE WAS AT OR BELOW TWO OTHER ESTIMATES RECEIVED. THE WORKERS SHOWED UP WHEN THEY SAID THEY WOULD AND DID THE WORK IN 5 DAYS, AS PREDICTED.

Kyle and his crew did an awesome job with the demo of our old deck and build out of a new deck with the addition of a tv wall. Their communication is top notch, they are punctual, and hard working. They finished the project on time and within budget. I would definitely recommend and use them again.

We were very pleased with the outcome of our deck project. We had an existing deck resurfaced and new handrails added, had the step removed from one side and added to the other and also had a new lower deck added around part of our pool. Brad and Nick were very professional, on time and great to work with. Bill was prompt with the quote and kept us in the loop along the way. Our deck come out exactly how we wanted it to. We will definitely be hiring Thomas Home Improvement for our next project!

We are thrilled with our new deck! Jeff was easy to work with on the business side. He provided a thorough estimate and worked with us to schedule the job. This was not easy as this was one of the rainiest summers in a long time. Colby built a deck that is beautiful, sturdy, and safe. He is truly a craftsman who takes pride in his work! I highly recommend Charlotte Decks and Porches for your new deck.

Just wanted to take a moment to thank Jeff Waldron (designer/owner) and the builder Colby Parks for the excellent construction on the deck. The hot tub is in place and we are enjoying the new space immensely. Its given our home life a new dimension with the amount of quality time we are spending outside. And, the construction is outstanding. The county inspector who performed the final inspection finished and drove off. He came back a couple of minutes later and knocked on our door to tell us we had an impressive deck. He said the construction was some of the best he had ever seen. That's quite a compliment, particularly since he made a point to come back for that sole purpose.

Very responsive to inquires, request for quotes and remained in contact to advise when work would be able to begin. We received quotes from 5 potential contractors. Jeff's was not the lowest but was very reasonable compared to all others. His team was extremely professional, explained many of the steps they were performing throughout the project and were on time providing quality work. We had some concerns about a few particular deck boards which were slightly off color from the factory which Jeff replaced immediately We felt the entire team was honest and easy to work with. Would recommend this contractor to any of our friends and would use again should a need arise.