My Lennox thermostat is dead and needs to file a warranty claim and get it replace. All along I have trust in Aspinwall and thought the company is doing honest business and will be upfront with me regarding any cost/rates for the job. They never mention anything about the labor fee so I thought it was all covered under the warranty claim. I got to admit it was part of my fault for not asking for clarification. In addition, I got charged for the times where the technician has to make multiple trips to my home due to miscommunication between Aspinwall and Lennox regarding how the warranty claims process supposed to be. The process should have well thought out before the scheduled multiple visits in which caused inconvenience during this pandemic period. Overall, it was a very bad experience, and got overcharged. This will be the first and last business I will do with Aspinwall. Updates: I got reached out by Chris (the owner) to understand the situation. At first, I thought it was just a business call for justification and clarification. However, Chris stated that the company values its customer experience and feedbacks and decided to waive all the fees. I didn't see this coming as this is above and beyond my expectation. It is rare now a day to see a company takes their customer feedbacks solemnly. This has changed my perspective and I will look forward to calling them again for any future services.