All the way around, it was a bad experience and continues to be a bad experience. They installed a new liner, and they said they had to special order new ladders. A MONTH LATER, I was still waiting for the ladders so I could get into the pool. I would have liked to have used the pool because I had a broken leg at the time, and my orthopedic surgeon recommended water therapy. Then the special order ladders came, and they didn't fit. (Sweetwater had done the measuring for the ladders.) Then Stephen Courtner said that the old ladders were an unusual size, and I would have to get custom-made ladders. Finally, someone came out: Sweetwater had measured incorrectly. Standard ladders worked just fine, and they were ordered and put in the existing hardware. In the meantime, months went gone by, and dealing with Sweetwater was a very unpleasant experience. Now, we have opened the pool for the season, and the new liner is falling apart. It is sagging and bagging out of the coping. I called Stephen. He said, "It's the weather" and could not give an explanation that made any sense at all. He said that they would not fix the liner unless I paid for a service call. And he said "Evidently you don't like us because you didn't hire us for for opening and closings." Uh, why would I after the experience I had with them? So he is blowing off their guarantee. I asked why he didn't install liner clips, which seemed like an error on his part. And he replied that they don't do that unless there's a problem later, after the installation. I am going to contact another pool company for the repairs. The company seems incompetent and Stephen is rude.