*******************************************DO NOT USE THIS COMPANY********************************************************* Honestly, I do not know where to begin. This company has put me through h*** and back. I've never dealt with such a bunch of rude, drug addicted, childish individuals running such a ?ghetto? company in all my life. I wish I had researched the company prior to hiring them, as there are dozens of online complaints. Back in May of 2012, I met with a sales representative from AAA Liner & Cover Experts Corp. After our meeting, I decided to hire the company to install my liner. Shortly after, I received a call to make an appointment for the pool measurements and liner installation. In late June an installer named Matt called me the day before our scheduled installation to tell me he wouldn't be able to install the liner that day. He apologized, saying he would come bright and early between 5-6 am the following morning. He didn't show up until approx. 9 am and with no phone call. When he arrived, he appeared high on drugs or severely hungover, blowing cigarette smoke in my face while conversing. I let it go,considering I was rushing to get to work due to his tardiness and concerned he would screw up the liner if I had any confrontations with him. When I got back at approx. 1pm, he had already had the liner in with the vacuum running and water filling. With his tools were absolutely no bags of sand nor a trowel, which is necessary prep work needed to the pool floor prior to the liner installation. I knew this because I had done installation research prior to hiring the company. I mentioned this to him and stated he put a couple of bags down (he lied) but was not normally their responsibility to do so, it was the customers (another lie) even though it was in the contract! He then assured me it would be done. Per the contract, I then paid him the agreed upon down deposit of $1,200.00 plus 10 post dated checks for $157.50. After making conversation with him and speaking with him for a while, he felt comfortable enough to tell me how he was feeling like crap that day because he was hung over from the night before etc. He also went on to say that he was looking for a room to rent. I told him that I would let him pay to sleep in a spare room on a day to day basis, but kicked him out shortly after I witnessed him smoking a crack pipe in my backyard some days later. He made sure to break in and steal 2 irreplaceable rings and urinate on my spare bed prior to leaving after making it clear he was not to enter my home to retrieve his belongings unless I was home, not to mention the stories he told a few days prior as to how he digs trenches in the deep end of clients pools to poop, since the installers aren't allowed to use the customers bathrooms per AAA policy, so check your deep ends people! He then went on to tell me stories about vulgar things he's said to unhappy customers. I was absolutely shocked! The following day or so, as the water hit the bottom step of the shallow end, I walked along the floor,only to find it untroweled with the same exact soft spots as before with the old liner. Absolutely nothing had been touched! I addressed the issue to Matt, who stated he had already put a couple of bags down, which again, was completely untrue. He drained back the water to the deep end, pulled back the liner and troweled the floor of the shallow end (so I thought). A couple of days later, after the water filled up, I jumped in the pool and felt several small and large stones/bumps as I was walking up to the shallow end. Frustrated, I called Matt's boss Dave, who is an independent contractor for AAA Liner. He was extremely nice and apologetic, saying that he would fix whatever the problem was, but to also put in a formal complaint with AAA Liner, since they were the ones who held the warranty. I called and put in a complaint with Al, the AAA office manager. Matt also stated he would fix the pump that was not working. He gave me the run around for over a week, until my pool became green and had to immediately hire another pool company to fix the pump and assess the damage of the liner installation. Shortly after, I noticed major loss of pool water. I contacted Dave, who told me to leave it so he can confirm whether it was a leak within the liner or the lines (if it went below the jets). The water level went way below the jets. Dave came out and told me the liner had a tear due to the liner being installed incorrectly. He patched it, told me I would need an entire new liner, would put a rush order on it today and install it the following week. Within that time period, Matt had been fired for screwing up jobs, costing Dave several thousand dollars in new liner and water truck deliveries. Dave then had to go and fix all of Matt's screw ups. I told Dave not to worry about doing my liner right away, as my pool was still swimmable and he could do it at his earliest convenience. He then assured me that none of my checks would be cashed until the job was completed, making note of it in the office with the checks in an envelope noted ?do not deposit until further notice?. Two months later (Dave still kept in touch with me all along, so I was not concerned), I called Al late to request a professional letterhead receipt for the $1,200.00 deposit and scheduled payments. He rudely stated that they don't do that there at AAA. Annoyed, I made a suggestion that the workers should always carry receipt books instead of scribbling the amount down on the contract and expressed how unprofessional that was. He even had the nerve to ask me about cashing the checks!!! I reminded Al that those checks were not to be touched until the job was completed and asked him why he was so concerned since he was the one who initially told me to make those arrangements with Dave (which I did). After arguing with Al for 10 minutes, I finally got him to fax me what I had asked for. Shortly thereafter, TWO of my checks were cashed!! I had to transfer money into my mothers account, since they were drawn on her account, costing me almost $100.00 in fees!! I called Al infuriated asking why my checks were cashed and wanted the money back immediately. He blamed Dave and the secretary, then hung up on me. I called Dave, who then called Paul. Dave called me back stating that Paul apologized and would cut me a check that day, blaming it on the new secretary. Hmmm, a new secretary that took checks out of an envelope labeled ?do not deposit until further notice?. Rightttt. I smell Al all over that one. A month later and still NO check............... I've since filed a small claims suit requesting a full refund, as I refuse to deal with a company who does not honor their 100% guarantee promise as stated clearly on their website, not to mention the one and only customer service manager who hangs up on you anytime you have a problem. Such an old miserable man that has no business working in any sort of customer service position what so ever, never mind management! Remember the Citibank Peggy commercials? EXACT description of this company. You will only get one rude customer service rep (Al) who likes to hang up on you and you will NEVER be able to contact the owner, Paul. And each time you call to try, you will just continue being transferred to Al. So, if you're looking for Peggy service, AAA is the one company for you! And for those of you that have never seen the commercials, here's the link http://youtu.be/D_czW2t-hCE Save yourself the time and aggravation of dealing with this company. Yes, the independent installer may be nice and responsive, but as soon as you have a problem and need to contact the office with a problem, you will have to talk with Al and get absolutely nowhere. It's not worth taking the chance. A lifetime Warranty? More like a lifetime of h*** with a bunch of incompetent morons!