I had a leaking shower. I took out the valve and called Holmes to replace it. Because it was leaking it was an emergency repair. I told them the shower brand, and the guy tole me he stopped at Home Depot on the way to my house to buy the necessary fixture. He was able to put in the replacement valve and be on his way in ten minutes. Home Depot is ten minutes from my house. He charged me for two hours, which I paid in cash. They then sent me an additional bill for the replacement valve, at a price three times higher than the fixture can be obtained on the web, and much higher than the Home Depot price. I explained politely in writing that I had paid the full bill at the time of service, that i had paid for tow hours for a job that too ten minutes, and I considered any additional payment unreasonable. They just sent me another bill. I then called and the woman in the office was rude and hung up on me. I have used them multiple times in the past, but will not use them again. They price gouge, take advantage of the customer, and have poor customer service. There are plenty of plumbers out there. Do not use RP Holmes.