Boston Refrigerator Repair

We noticed that our freezer/refrigerator was not cold late on a Friday afternoon. We called and left a message first thing on Saturday morning. We received a phone call right at 9 AM and scheduled an appointment for between 11 AM and 2 PM. Jay arrived at our house promptly at 11 AM, figured out what the problem was, and fixed it. We were relieved that it could be fixed on the same day for much less than we were expecting to pay.

COURTEOUS, KNOWLEDGEABLE, PROMPT, VERY WILLING TO EXPLAIN HOW THE REFRIGERATOR WORKS AND LET US KNOW WHAT TO LOOK FOR. HAD TO COME BACK, BUT HAD A GUARANTEE THAT IF IN THE FIRST 30 DAYS THEY CAME BACK, THE SERVICE FEE WAS WAIVED.

Prompt service. Technician was skilled and communicated well what he was doing and the various options based on price. I would highly recommend this company.

The technician never showed up. Never called. I called multiple times and was told the technician was on his way. Another technician came several days later, charged $99 for the visit, and told me he could not come back to fix it for 10 days; he recommended that I call HomeServe.

Fixed refrigerator which was forming pools of water on top shelf. Very quick and inexpensive, solved the problem and we would absolutely recommend using this company! Note that others had previously looked at this and told us we needed new fridge, or tried fixes that did not work. We will be repeat customers any time we need appliance repair.

I called in the morning. Gil returned my call within 45 minutes, was at my house 15 minutes later and fixed the fridge. The timing was lucky and I had a two hour turn around total! The first place I called scheduled me for the following week. Gil was professional, honest and advised me of my options.

Southboro Appliance was very responsive, prompt, courteous and efficient. Would recommend them highly!

Excellent. Shows up when he says he is. If there is going to be a delay with a part he needed to order he lets you know. Fair pricing. Professional demeanor.

This was the dream experience. Fridge broke at 4pm. They had a service guy there at 8am. The repairman was friendly and professional and worked efficiently. The fridge needed a new defroster and he had the parts with him in the truck. While I made breakfast he told me which fridge to buy next. Out and done within an hour.

We have a service plan with them. It's $300 a year maybe $350. It covers 3 appliances purchased from Sears. Likely to use them again unless I find an alternative. We had some prior experience that was not so good.

REMARKABLE SERVICE!! Prior to calling Bellingham Electric, I was frankly under the impression that it was impossible to get courteous, quality service for appliance repair-- at an affordable price --in today's world. When a part broke off from the upper rack of my dishwasher a few months ago, I delayed making a call because I thought that the cost would be prohibitive, and that I would have to buy a new dishwasher. So, I continued to try and use it. Sometimes, I could push the rack in and get the cycle to run, but at other times, I simply could not get the rack back in place, and the door would not close. I washed a lot of dishes by hand! Finally, after about 6 weeks, I simply could not close the door at all, and I began to make calls about replacing the dishwasher. Sticker shock! On the recommendation of a neighbor, I then called Bellingham Electric, and was astounded to learn that Jim, in the repair department, has such extensive knowledge of appliances that he can often reach an accurate conclusion about the source of the problem after a phone conversation. Sure enough, Jim was able to determine the source of the problem, order the part, and get a technician (Steve) out to do the dishwasher repair within the week. What a relief! A couple of weeks ago, I had the unfortunate experience of another major appliance issue. My refrigerator had suddenly developed a very loud noise, apparently due to a malfunctioning fan. Once again, I spoke with Jim in the repair department. Jim had a pretty good idea about the likely source of the problem, and I was amazed at the amount of time that he spent discussing the issue with me. He didn't rush me or cut me off during the conversation, but was truly eager to find the solution to the problem. He did warn me that, based on my description, it was quite possible that there was more than one part malfunctioning. On the first visit, the technician (Steve again) did indeed discover a second problem, arranged to order the second part, and then scheduled another visit within the week. Once again, it was a great relief to have the problem solved in such an efficient manner. I have to say that --in a world where civility is often lacking, where one may have to spend an hour or more on the phone just to speak with a live person, and where it is quite possible to pay hundreds of dollars for a job poorly done--it is very heartening to find that a local company provides such courteous and efficient service. The people at Bellingham Electric helped to significantly reduce the stress of dealing with these malfunctioning appliances, as well as my anxiety about what type of people would be coming to my home to provide service. They are very polite and honest. I call this good, old-fashioned service, with a capital S.

Exceptionally well. Fernando was prompt, professional and courteous. His price was very competitive and he finished the work promptly..

I'm not one for purchasing extended warranties but the one I purchased from best buy has changed my mind. Repair person was on time, courteous and knowledgeable.

I contacted Appliance Works. Due to the snow they are very, very busy. However, Scott was very friendly and professional over the telephone. He asked for details of the problem and gave suggestions as to how I could troubleshoot until the day of my appointment. Personally, I like texting. He remained communicative via text. He arrived timely, with his partner Michael, and they worked efficiently to complete the job. Scott and Michael explained their process steps which kept me informed. They said to call if there is any problems. I will definitely refer and use them again! Thanks Scott & Michael!

Bottom freezer of fridge was leaking water on floor. He took out the bottom freezer door, shelves and back panel of freezer to get at drain pipe that was frozen solid. To remove the shelves and door was a very difficult job. It took him several tries before they would come out. He then crawled into the freezer up to his sholders with hot water to melt the drain. He then opened the rear panel to check the evaporator plate and removed a rubber gasket from the end of the drain pipe. He said that the rubber gasket was poorly designed and was the root of the problem. He asembled everything back in place except the gasket and the fridge has not leaked since. It took 1.5 hours for the job. I wrote out a check for $40 for the additional 1/2 hour.