Griff arrived promptly and determined that the problem with my dishwasher was a bad touchpad (? - the thing where you press the buttons for the various dishwasher settings) that would need to be replaced. He had to order the part, and on the day he came back he called to let me know he'd be running a few minutes late. I mentioned that the dishwasher also wasn't cleaning dishes very well, so he took apart the bottom of dishwasher and cleaned that out, and he also spent quite a bit of time cleaning the inside of the dishwasher, while offering lots of advice on how to keep the dishwasher running well. I have used Griff in the past and he's always been very prompt, professional, polite, and helpful. He's definitely my go-to person for appliance repairs.