We were surprised to find our cost expectations for a kitchen remodel were a little on the low side, but since we had no previous design and build experience, we chose G.M. Roth because they could handle the job from start to finish. They took that pressure off of us and they delivered a beautiful result. Sharon Sargent, the designer, helped us make the best use of our space. Together we came up with a floor plan and made the selections for the cabinets, countertops and tile as well as all the other supporting decisions like lights, faucet, ceiling fan, and switches. She always made herself available to meet us at store locations to look over tile or offer to come with us to look at flooring and lights. We did not agree on every design decision but the result was ultimately a joint effort. We wouldn't have the kichen we have now without her input and experience. The Senior Project Manager, Jim Lambert, met with us and took us through the construction process, what the daily routine would be, when the contractors would be there, how they would perform the work and the precautions they would take to insure no collateral damage would occur. The Project Manager, Nick Penella, was the guy who handled the day-to-day, was there to meet the other contractors, did the carpentry and helped us through the post construction punch list. He was the first to arrive and the last to leave. Was always available to answer my questions by phone or text. Always made sure we were happy with the work. There was some additional work required on the plumbing since the house was not up to current code. He was great, making some excellent suggestions regarding placement of our water filtration system and duct work for the range hood, freeing up even more cabinet space. The electrician wired new boxes and outlets and ran a new line into the electrical box downstairs. The painter squeezed us into his busy schedule before having to take a work trip up north. The floor installer was amazing, measuring the kitchen, cutting the floor back at the office and then coming back a short time later to lay out the one piece floor which fit - perfectly. The only contractor-related issue we had was related to the tile install. They have since come back twice to help remedy the problem. It isn't completely resolved yet, but they honestly are working with me to correct it and I feel fairly confident they will. One cabinet was damaged during shipping and though we had to put some of the contractors on hold, we were still able to complete the job on the day they we agreed upon. There were a couple of punch list items that were taken care of by Nick afterwards but weren't a big deal. Downsides? They only allowed us a $10K max on a credit card. we were unable to use any existing contractors (had we wanted the option), they didn't hold to in-person weekly meetings which was specified in the contract (but they were always available to answer questions), we weren't notified when PM was pulled nor introduced to the new one, and they never reached out to us. Perfect? No, but professional, clean, courteous and we love the results. Would I recommend G.M Roth? Absolutely. I love our new kitchen, even the pictures don't do it justice. No company is perfect, and it is partially the client's responsibility to make sure they are heard.