Allen and Jane were professional and provided an accurate estimate during their initial visit. I was impressed by their low-key sales pitch as well as the high praise they had for competitors. After we had researched the space, Allen and Jane came back for a more formal proposal and contract. We ultimately selected them because they showed lots of examples of work in the field, gave us references who we checked, offered good materials, didn't speak negatively about others in their space, and gave us what we felt were honest answers and a low pressure sales process. Once we signed, Allen and Jane scheduled our work and did a great job communicating all of the steps in the process, they provided good check lists and helped us to manage the timeline on our end (we hired someone else for the backsplash). The work was completed on time and on-budget. Some materials didn't arrive and others came damaged -- Allen and his crew identified all of this for us and were responsive when we identified and requested a few touch ups. Working with Allen and Jane was a pleasure. So far we've been pleased with the results and would work with them again.