We recently bought a retirement home in a new development. The home has 10 foot high ceilings and very tall windows. We needed to have shades installed as soon as possible but were moving back and forth between two states as we slowly moved into our new home and the timing was tricky. Wes was very good about accommodating our schedule and gave us great advice about the type of shades we should install. He was so customer-oriented that he called to say he would be 2 minutes late! He was able to get the shades and have them installed in less than 2 weeks - again, timing things based on our schedule. John Maloney did the actual installation. He put on booties before coming into the house, left the place immaculate, and installed all the shades in a very short amount of time. He took the time to explain to us how they worked and was very patient with us. Although the cost was higher than we had planned, we were so pleased with the entire experience, from estimate to installation, and are thrilled with the final product. You get what you pay for and we got both excellent service and an excellent product. We would highly recommend Wes and John of WTI.