I was pleased with their service and the owner seemed great to work with and he as extremely responsive. Having said this it was odd as I offered a competitors cost (as the reason why I didn't select them as I thought it was high). When I called them, Old Colony seemed they agree that price was high, but when they did the work and I got the bill at the end - their bill was 50% more. I was not happy with that, and called back and mentioned this to the owner. The next day I looked at the work in more detail, and regarding the solution, they used tape on the connection to my septic flush, for the flushing hose (not the tech term) and it looked sloppy and not as good as the previous original installation. I really liked the owner, but I was surprised as to how it went, and the cost for a 2 hour job for a 25 foot plastic hose installation. I thought the black tape used (in lieu of a strong/stronger clip) was not very professional looking, and I called and let them know. They said they wanted to be safe but it seems weak. To fair I will mention he offered to come back, but it is the point of the thing as it looked like I did the job, and that it was not done by a $150 hour professional.