Mike was unable to come immediately when we called about our broken sewage ejector pump, but was up-front about his earliest availability. He also recommended that even if it was only the float switch which was broken that we replace the whole pump to avoid paying for labor again in the near future when the pump itself eventually wore out. Mike arrived promptly, gave an honest estimate for the pump and his labor, and was very tidy (despite this being a messy job!). Ultimately, the project costed a little more than we expected, but this was due to the size and cost of the pump, not Mike's labor (which was exactly what he had quoted). And most importantly, everything is working properly! Mike was a professional, and offered to do some estimates for some other projects while he was here. When we get to those projects we will definitely call him back!