The salesman arrived on time for his appointment, and was extremely courteous and professional. He provided samples and estimates, and worked with me on a variety of options. The installer arrived on time, also, and was amazingly professional in his work: he cleaned up after every step of the install, worked straight through from 8AM - 3PM, and checked with me at intervals to get my input. He took great care in moving furniture and replacing it. The floor looks terrific, the price was decent, and my experience with Empire Today was outstanding. I would definitely recommend them!