Roger has been very responsive and has been great to do business with so far. We purchased a hot tub and are waiting for the delivery in a few weeks. With my work schedule it was difficult to find time to call Roger with my questions but he made it very easy by answering all my questions via email which worked out great for my schedule. I must have had a dozen emails with Roger and he was great at answering them all back very quickly and very detailed answers, not the one line of yes or no. Roger was great at explaining the different features of each model. Roger has a "showroom" which is based out of his house. I live down the street and never thought I would buy a hot tub from someone selling out of their house but being a small business owner I realized these are sometimes the best places to buy from. You have more of a one on one interaction with the sales person (Roger), we were the only ones there to view and sit in the hot tubs and we were not rushed at all. He was able to work around my work schedule so we could come in a little later in the evening when most places are closed. There is also a lot less of a chance a business out of a persons home will go out of business since there is less overhead, no monthly rent for a storefront. My wife and I appreciated Roger's honest opinions and was glad to see he wasn't a normal sales person pushing extra options. We are buying extra add-ons in the end but it was great to not be hounded with them like a few other stores we visited. At first it was odd since I didn't realize what his approach was to selling. I'm so use to sales people being overly excited, a little pushy, and almost very fake that it was nice to have a more down to earth sales person that was more there to teach us about each model, the color options, give his opinions, etc. It felt like I was talking to a friend that knew about hot tubs which was great. I didn't intend to purchase a hot tub from him the same day we went down there but it felt like the right choice. I looked at multiple other showrooms and online sites which says a lot that we ended up purchasing from Roger. I'll update the review once I receive the hot tub and start using it.