It all went very well; there were no surprises. My rooftop heat pump had stopped working. They came, diagnosed the problem and told me what my options were. I decided to replace the heat pump (it was old). They ordered and installed the new heat pump. Artie and Jon are competent, professional and reliable. They came when they said they would; they kept me informed on the status of the delivery; they answered all my questions before and after the installation; and I now have a working heat pump. I would hire them again and would not hesitate to recommend them.