Very prompt with estimate and Nick listened to all my concerns and drafted up a detailed plan. The price was comparable with other estimates that we received and as they carefully listened to our concerns during the consultation, we decided to let them do the work. They scheduled us shortly thereafter. When the work began I reviewed the project with Nick, who had no recollection of one of the items that we discussed (a damper to control the air flow to the second floor). At the end of the day, the work was finished with the exception of the humidifier. Nick informed me that the office would call me to schedule that and when they came out to do that work, they could install a damper for the second floor if we still wanted. The office never did call to schedule and after several attempts to contact them, they finally contacted me. I was told that there was new office staff and they had lost my number. They finally scheduled the work, but no further mention was made of the damper. The system works fine, but the humidifier causes the fan to run more than it used to, and I called to inquire about this. My call was never returned. So even though the system works and their work seems to be on par, I WILL NEVER USE THIS COMPANY FOR ANY FUTURE NEEDS including services. I am not sure if their "new" office staff is the problem, although my call for service was 3 months after the installation, but their lack of response is completely unacceptable. Certainly my business was not of great importance to them.