during the weekend of feb 5-6,2011 i discovered that an ice dam had caused a leak and my guest room carpet was soaking wet and stained. i started calling all the A rated water "dry out" companies on angies list on saturday evening. because so many people in the boston area were having similar problems most of the companies weren't answering their phones or even taking messages, despite being listed as 24x7x365. i gave up at midnight on saturday night. i started calling again on sunday and puritan a) called me back right away and b) were really apologetic about being so busy that they couldn't come out until tuesday. i was so grateful that i had someone finally scheduled to come and start the drying out process because i know that mold and mildew can start to form if it's not taken care of right away. they came right on time on tuesday, were very professional pulled up the carpet cut away the section of wet pad and checked with an infrared camera thing in adjacent rooms and the basement to see if any moisture was present in the walls, floor or ceilings. they set up blowers and a HEPA air cleaner in the guest room and a blower in the basement under the guest room. a couple of days later they came again and checked whether things were dry. the basement was dry, but the guestroom subfloor was still wet, so they adjusted the locations of the equipment and removed some old linoleum that was trapping moisture. i asked them to come on saturday to remove the equipment because i needed to have the carpet reinstalled on saturday in order for the cleaning service to try to save the carpet. they came right on time. of all the people i called only puritan bothered to return my calls. other A rated companies said they were taking names and making a waiting list, but never called back. throughout the time my house was "drying out" they kept me informed, showed up when they said they would even though i was a "small customer" i felt like i got the same attention as their big customers. their price was really fair for the work they did, especially since i think there was a lot of price gouging going on since everyone needed this type of service. i highly recommend them and would use them again if i ever need this type of service again. they are just super!