All we can say is, Karla is a gift from the universe. We had rats in our basement this summer and almost had a nervous breakdown. Sure Karla came out, gave an assessment, set traps, etc., etc. That was great. But really it was her calmness that talked us down from the ledge that was the most welcome. Unlike another exterminator, she didn't try to freak us out and upsell. She just said, "well, I know it's hard, but they're just rats and we'll figure out what to do." When "we had activity" (that is, rats in the traps) she came out to take care of them and through it all she was calm and good humored (I was hysterical and ill-tempered). We plugged up the hole, got rid of the rats, and had a little Rat-TSD therapy and it was all good. I think Karla should go on Oprah and be Oprah's personal exterminator. If you're freaking out about rats, call Karla. Believe me, I will.