Boston Rat Exterminators

SCAM ARTIST!! CONSUMERS BEWARE!! I paid Patrick McNeil $500 to remove carpenter bees and plug their nest holes, and mice for mice extermination. He was here all of 20 minutes and all he did was plug the nest holes with a typical bathroom caulk. Told me there be a one year warranty and Will not return my call or text. One of the many aliases He works under is "Hawks Wildlife".

Jerry was amazing, went above and beyond. Exterminators showed up on time, were pleasant and informative. They also baited and sealed suspected areas, very thankful for their knowledge. Highly recommend!

All we can say is, Karla is a gift from the universe. We had rats in our basement this summer and almost had a nervous breakdown. Sure Karla came out, gave an assessment, set traps, etc., etc. That was great. But really it was her calmness that talked us down from the ledge that was the most welcome. Unlike another exterminator, she didn't try to freak us out and upsell. She just said, "well, I know it's hard, but they're just rats and we'll figure out what to do." When "we had activity" (that is, rats in the traps) she came out to take care of them and through it all she was calm and good humored (I was hysterical and ill-tempered). We plugged up the hole, got rid of the rats, and had a little Rat-TSD therapy and it was all good. I think Karla should go on Oprah and be Oprah's personal exterminator. If you're freaking out about rats, call Karla. Believe me, I will.

They installed a rat trap and never came back. I called and e-mailed several times, they confirmed they were coming and never did.

in one visit, inspected the affected area (the kitchen), they placed bait, and instructed us on how to clean up the areas where the mice had been (using rubbing alcohol which sterilizes and evaporates quickly). With their expertise in commercial kitchens and years in the business they were especially affective. The mice were gone with a day!

Alex and Josh both responded promptly. They finished a nice job and gave 6 months warranty. It was the second time I hired them and I am very happy with their services.

I called 3 pest removal companies before Action and none had returned my call yet. Tim got back to me within about a half hour. I spoke to him on a Thursday and he had someone come by Monday (they're not open over the weekend). Only my husband was home when Chad came on Monday and he said he was nice and professional. I wasn't expecting the problem to be mice so I didn't think to ask in advance what their process is. Bait was set in the basement and a few holes filled on the outside of the house. I called a couple days after Chad came because I was worried about what would happen if a mouse got into the main part of the house and my cat got it/ate it. Tim called me back that day and assured me that their bait did not cause secondary poisoning and said to call him back if I was still having an issue in 2 weeks. After a few days I wasn't hearing the scurrying in the walls and ceiling any more. I now have have the smell of dead mouse in one of my rooms. The con is that part of my house stinks now but the pro is that the mice are (hopefully all) dead. I might look into different methods if I have a mice issue again but I really appreciated that Tim responded to me in a timely manner before and after the service was done and Chad showed up on time which is honestly hard to come by with a lot of businesses these days.

They got the scheduling wrong on four separate occasions requiring rescheduling and making us late for work. Not impressive.

We have used this vendor before and had a positive experience. Not so this time. We asked for a change in the approach to the extermination, as compared to our original quote. Matt told us the price would go up by 400%. We had competitive quotes. None of the other vendors asked for more money. I tried to negotiate with Matt. He told me his company is not a used car lot and you get what you pay for with other vendors. What I was being asked to pay for with EHS was unreturned e-mails/phone calls, snide e-mails, and unscrupulous price gouging. There are plenty of other vendors in these difficult times who will do the job just as well AND have better manners with customer service.

Very good. On the phone they said they only bait and trap for mice - no inspections. I asked what they use to trap and if I could get it myself. they said I could do everything they could do myself, as long as I didn't mind picking up the traps with the dead mice. I appreciated the honesty and forthrightness.