We have been using them for about a year. They were able to come out and they were really attentive in terms of targeting where the carpenter ants were, and laying down traps outside for the mice. They were really responsive in terms of coming back to check on the house and laying more traps. All I had to do was call them when I saw more ants, and they came. We have tons of mosquitoes so they use an all-natural type of mosquito treatment which is basically like peppermint, cloves, herbs, and stuff, like natural repellent for mosquitoes in the yard and they spray 4 times a year. We are looking forward to that this season.