From our first contact, Gloudy was warm and professional. I contacted her from Seattle because I was helping to coordinate the cross-country move for a friend in Shrewsbury. Gloudy worked with both of us to a ascertain exactly what his needs were. She stopped by his apartment in advance, and made sure she completely understood the parameters of the job before giving us an EXTREMELY reasonable bid for her services. When an additional task fell to her at the last minute (courtesy of the moving crew), she did not charge us an additional fee for the onerous work. Gloudy's perfessionalism and lovely, warm personality really puts her in a class by herself. Not only did she and her team do a stupendous job, she sent us (unasked) "Before" and "After" videos in order to document the condition of the apartment upon their arrival and after the job was completed. This was reassuring not only to me and my friend (who had already left MA), but can serve as documentation should his landlord withhold any of his security deposit for specious reasons. My ONLY disappoinment is that I - living across the country - cannot use her services on an ongoing basis!! However, I will recommend her business in a HEARTBEAT to my friends and relatives who DO live in the area!!