An excellent experience from start to finish. Sir Grout was easy to deal with. Chris Wyland, owner, arrived at my home at the appointed time to provide consult and estimate for repairing and cleaning my master bathroom tiles. It's a pretty big bathroom, about 15 sq feet of floor tile, plus a large fully tiled shower enclosure. Water damage meant that many tiles had to be reinstalled. and the entire bathroom tile steam cleaned and "color grouted" as well as caulked in many areas. Chris and I negotiated what I think is a fair price for the work, and best of all, Chris helped me to understand which services would be important to me in my quest for "fresher" looking tiles and grout. I only paid for what I needed. Sir Grouts' workmen showed up on the appointed day right on time, did the job well, and left no mess. Took two men about 6 hours. Lots of equipment. They left me with complete written instructions on how to care for the tiles and grout, a nice touch. At the end of the work, we were missing one last 12 inch tile, so Sir Grouts' workers had to come back a few days later to finish the job, (after I obtained the missing tile from Roma Tile)....... which also happened quickly and well.I would say Sir Grout is NOT the lowest price on the block -- they are what I would call reasonably-priced for this kind of work. but their workmanship is excellent, work ETHIC excellent, and Chris really know how to communicate well, which is a hugely important quality. Lots of people say they know how to do tile, but Sir Grout does it very well. Total A+