It was a long process in part because we could not go anywhere due to Covid and we have four cats. That being as it was, the process was very well laid out, any questions, and/or issues were all addressed in a timely manner. The various contractors - electrical, plumbing, construction, painters, etc., were all very good. They did their jobs well! They offered advice and suggestions when asked. And all were always polite and easy to get along with.