Great! Joe returned my call quickly, we discussed the job, and he provided an estimate by email. The estimate was reasonable, and when I called to say I would like to go ahead, he was in the area and was able to complete the job that same day. He and his helper picked up the tiles at my local hardware store and carried them up to the third floor. Joe was knowledgeable and experienced in the tricky art of ceiling tile replacement. He also noticed another tile which was bowing suspiciously, and removed pieces of plaster which had fallen in, a dangerous situation. Replacing ceiling tiles is a very messy job, and I was thrilled to find that they cleaned up the floor completely including both sweeping and washing! I was really dreading that cleanup. They also took away all the debris. The results were great and the cost was less than the estimate. Joe is very pleasant and professional and easy to work with. This was an exceptional experience and I am glad to have found such a great handyman.