Michael was very friendly over the phone and was able to schedule my repair within the same day. He showed up right on time and immediately inspected the rooms to provide an estimate. After considering the cost of replacing the carpet, I was glad to agree to the very reasonable charges. He proceeded to bring in his tools and professional stretching bar (versus a basic "knee kicker"). He was very careful with the base boards and walls as the carpets were pulled up and stretched. With every job there is always a surprise, and Michael encountered two rooms where the original installer did not properly seal the seam and the carpet split about 16". While I began to panic, Michael remained calm and explained why this occurred and that it was easily resolved. Instead of cutting corners, he further split the carpet to fix the remainder of seam using a heat iron to avoid future issues. He tucked the carpet back under the base boards and ensured I was satisfied before wrapping up. He promptly cleaned up his tools and nearly half a garbage bag of carpet trimmings (prior installer didn't stretch nearly enough). I would give Michael a 9.8 out of 10, with the 0.2 deduction only for not vacuuming up the small pieces of carpet the naturally arise during trimming. One could argue that the homeowner would likely vacuum the entire room after anyway, so pointless, but regardless I hope this review shows that Nip-n-Tuck is your ideal choice for low cost carpet stretching! I have already shared his card with a few folks.