Shower Faucet with Exaggerated Leak. I tried to replace the cartridge myself. Got down to the final step, which was to remove a ring holding the cartridge in place. My home is 15 yrs old and the corrosion was extensive and I could not loosen the ring safely. If you are not careful, the copper pipes in the back could bend, therefore causing a huge problem. DIY is great, but you have to know when to say when and at this point the water to my entire house had to remain off until I was able to replace this cartridge. Hummm....so I called Wilbur at 3pm. They have 24/7 hour service, and were willing to come out after hours that same day or first thing the next morning. I chose the next morning. They had a big job following my repair, so two workers came to my home. This was a one man job, but while one replaced the cartridge, the other worker took it upon himself to check my overall water pressure, my home filtration system, and my electric water heater. It was determined that my expansion tank on my water heater was not working properly, so he replaced the expansion tank. The technician showed me why it wasn't working, and how to check the new tank for proper function. This additional discovery may have saved me from having a more complex problem with my water heater in the near future. The technicians were very professional, wore shoe covers while working, used computer tablets; which I appreciate, especially for looking at the history of my account if I need them in the future. The cartridge replacement/labor was 310.00 and the expansion tank replacement/labor was 214.00. If I had been able to replace the cartridge myself it would have cost me 40.00, so I will say that I did have to take a deep breath when he told me the cost. However there were 2 factors that I had to consider, 1) I had NO water, and 2) I did not have time to check Angie's List that afternoon. This company does offer a 10% discount to members (note to self). I needed help ASAP and called a neighbor whose opinion I valued and she recommended Wilbur. I have not needed a plumber in many years, so in all due fairness, I do not know the current rates for this industry, but you certainly get what you pay for. I absolutely was not disappointed with their service and will call on them again. I believe in developing relationships with small businesses that you believe in. Loyalty works both ways and I do think that this company appears to serve our community well. Happy Customer!!