Birmingham Cracked Heat Exchanger Repair

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Reviews in Birmingham to Repair Cracked Heat Exchangers

Perfect Service Heating & Air
4.0
Opted to replace furnace, team of 4 delivered/installed new furnace that night. Heat back on within 4 hours! Courteous, professional team. Unfortunately, team disconnected wire that powered compressor on A/C unit and a tech had to come out several months later and spent over 8 hours getting it hooked back up. Also, team disconnected wire to outlet in basement and electrician troubleshooting/reconnecting bill was $250.
- Michael H....
Freedom Heating & Cooling
1.0
Lie #1: The next day, I called Trane myself, and found out myself that my heat exchanger was still under warranty. They are all under a stock 20 year warranty, because they almost never break. Jerome outright LIED about the warranty so that I would opt to purchase a new furnace ($3800) instead of having the "broken" heat exchanger fixed. Lie #2: I found out that he not only lied about the warranty, but also, he grossly over-estimated the cost of replacing the heat exchanger to try to persuade me to just replace the whole furnace. Numerous times during our conversation in our living room, he reiterated that it would be best to just replace the furnace. This was likely so that he could scam me for the most money possible. Lie #3 – Here is the EVIL and CORRUPT: The picture of the hole in my heat exchanger that Jerome showed me came from GOOGLE IMAGES! FH&C uses FALSIFIED images to convince their customers to buy expensive furnaces unnecessarily. They use ridiculously cheap Groupons to get into your house so that they can fraud you out of a ton of money – Here is how I found out about all of this… When I called Trane and found out that my heat exchanger was still under warranty, they recommended that I get a second opinion from a Trane-certified dealer, because it is so rare for a heat exchanger to fail after only 8 years. Therefore, I called Herring Heating and Air, who sent out a technician the same day. I showed the technician the picture of the hole in my heat exchanger “taken” by Jerome at Freedom the night before, and he informed that it was impossible that this picture was of my heat exchanger, as the type of heat exchanger in the picture was not the same kind found in my model of furnace. He checked out my furnance and confirmed that there was no hole in the exchanger. He informed me that my problem was with a gas valve, which he replaced for $405, and my furnace once again works like brand new. That night, after finding out that Jerome had tried to deceive me, I googled “hole in a heat exchanger”, and I found the exact same image on GOOGLE IMAGES that Jerome showed me in the living room of my house and claimed that he took from within my furnace (The image was taken and posted to the internet in 2007 by a company in NC). This technician stood in my living room and lied to me, trying to convince me to spend $3800 on a new furnace for a problem that could be fixed in 20 minutes by replacing a gas valve. Furious, I called Freedom Heating and Air to demand an explanation. I talked with a supervisor, Mike Lester. Mike Lester told me that Jerome was one of his best technicians and he had never had a problem with him before. I sent Mike the evidence (the picture I took with my iPhone of the picture Jerome showed me of the “hole in my heat exchanger” AND the exact same photo taken as a screen shot from Google Images). Mike confirmed himself that my picture was authentic and that the image Jerome had showed me was taken off of Google. Still he made excuse after excuse for Jerome’s behavior. I called Freedom a few days later and figured out that Jerome still works there. In summary, I have undeniable evidence that Freedom is untrustworthy, and tried to deceive me with fabricated pictures and lies about warranties to convince me to purchase a $3800 furnace for a $400 valve problem. Jerome still works at Freedom because the company is corrupt up to the level of their owner, Mr. Johnson who personally covered up for Jerome in my complaint to the BBB, stating that the picture that Jerome showed me was just for teaching purposes. So, the owner of the company is involved in this fraud. Freedom Heating and Cooling is corrupt, and they should never be trusted in your home or around your HVAC. The pictures below are from a text conversation that I had with a FH&C manager, Mike Lester. In the conversation, he admits Jerome's fraud.
- Travis H....
J W Lawson
5.0
Jeremy was great! I had been told by a different plumber that my heat exchanger was fried and corroded and it was going to cost $3200 to repair. I didn't hire that guy. Jeremy Lawson came out and checked out my water heater. He said it didn't look like it had ever been used. It wasn't hooked up correctly. He took the time to track down the water lines and hook them up correctly. Replaced a breaker that was the wrong amp. with the correct one. I recommend him highly and he will be my plumber for all my future plumbing needs!
- Theresa M....
Standard Air, Plumbing & Insulation
3.0
This is a difficult review to write because the outcome was fine but getting there was unnecessarily difficult. Standard was able to fit me into their schedule for furnace maintenance on extremely short notice and this I appreciate. The technician that came out was both friendly and presented himself in a professional manner. After about a half hour of maintenance work the technician asked me to look at a problem. Using a micro camera with a display he tried to show me what he believed was a crack in the heat exchanger. I could not see it and told him so. He then started talking about condemning the furnace but also letting me know that the heat exchanger was probably under warranty (the furnace is less than 5 years old). I was not willing to commit to any additional work until I had more information. I asked him to verify the warranty status of the heat exchanger. After talking to someone he told me that his next step would be to determine if there was actually a crack. After more work he determined that there was no crack. He then finished his work and the furnace is fine. My expectation is that in performing maintenance the technician would have determined if there was a crack before worrying me with issues of condemning and warranties. I appreciate the guidance that he obviously received from the person he talked to. That stopped what was developing into a stressful decision. If I were grading this on responsiveness and the overall quality of the work, it would be an A. But the unnecessary drama lowers it to a C.
- Charles N....
Freedom Heating & Cooling
5.0
Overall it went well. Freedom Htg & Cool'g has been my first choice for HVAC service for the past couple of years. Their service techs have impressed me with their ability to identify the root cause of problems, and solve them. Pricing has been fair. The old 80K BTU/hr Trane furnace was checked in late October 2015 as part of my service contract on the system. The technician found the heat exchanger showed signs of deterioration, as evidenced by rust and gaps. He showed me what he was looking at with an optical viewer which could see deep inside the heat exchanger. He called out his supervisor, who confirmed that diagnosis. The recommendation was to replace just the heat exchanger or the entire furnace. Since the unit was 20+ years old, it seemed better to replace the entire unit. The supervisor, Ashley Scott, gave me a quote on a new 60K BTU/hr Amana unit, for $2812. After that meeting, I decided to get a couple more estimates. I went to Angie's List to check out ratings on HVAC contractors. To my surprise I found a coupon for a new Amana Distinctions furnace, up to 80K BTU/hr, from Freedom Heating and Cooling for $1399. It was a 50% off promotion, which I was not made aware of during the previous day's meeting. I contacted Mr. Scott, and he was unaware of the promotion. He contacted his General Manager, and confirmed that there was an active promotion being run on Angie's List, and that he could honor that if I purchased the deal on Angie's List. We discussed some details, the first was that I wanted the new unit to match my old unit's output of 80K BTU/hr. Secondly, I opted to upgrade from an Amana Distinctions furnace, to the Amana brand furnace which has a stainless steel heat exchanger, for an additional $200, which I would pay directly to Freedom. So, the coupon was $1399, the upgrade was $200, total price was $1599. With all the details worked out, installation was scheduled a few days later. The install went very smoothly. The lead technician was highly experienced and made sure that the installation was done neatly since it's in open view in the basement, near where we park our cars. The only slight negative to the installation was that the gas line could not be installed as close to the new unit's housing as the old one, making the unit's footprint larger to walk around to get to one of our cars. Overall, the installation looks good, and the unit runs well. I am glad I checked Angie's List before I did anything, otherwise I believe I might have ended up paying double, or more, for the same system!
- Dan T....
Perfect Service Heating & Air
5.0
See above. Had a problem with the AC unit blowing but not cooling intermittently. Technicians tried various repairs which only lasted intermittently. With persistence they found a thermostat wire from a previous installation that had insulation worn a way and was grounding out. Has worked "perfectly" since. Continue to use them for twice yearly cleaning and inspection which is reasonably priced.
- Bill L....
Freedom Heating & Cooling
5.0
When the furnace stopped working I joined Angie's list in order to find a local HVAC company that had good reviews from the community. Freedom had the most positive reviews of any company listed and there was an Angie's list coupon for a free service call so I decided to call them. Called Freedom in the morning to set up an service call appointment and was told that a service technician would be at my house later that day between 2 and 4 PM. I was given a call about 2:30 and told the technician was one the way and would be there within 30 minutes. The technician arrived within that time frame and did a complete diagnostic on the problem furnace. A limit switch had burned out which is what cause the unit to stop working properly but a couple of cracks in the heat exchanger were discovered during the inspection which probably led to the limit switch burning out. At this point the technician contacted his office to have a comfort specialist come over to look at the unit and provide us with the available options. The comfort specialist arrived within hour and after reviewing the equipment provided us the available options of either replacing the limit switch and installing a new heat exchanger or totally replacing the unit. Having a 25 plus year construction background myself I had already come to the understanding of what my options would likely be and spent the hour prior to the comfort specialist arrived searching the internet for pricing information of the two options I would be ultimately be given to solve the problem. The cost proposals for the two options provided by Freedom were right in line with the average costs listed for the type, size and capacity of unit involved. I was satisfied that Freedom had given us a reasonable and competitive cost proposal for both options. Since our existing unit was 17 years old and at the edge if not over its useful operational life I decided to chose the option to replace the furnace for $2400 rather than replace the heat exchanger for $1300. Once the decision was made to replace the unit payment terms were the next topic. Freedom's comfort specialist told us that since we were choosing to replace the old unit with a new unit we could most likely with approved credit finance the equipment and installation cost with Alagasco. Freedom's comfort specialist while sitting in our den contacted Alagasco and submitted all of our information and received a credit approval within minutes. We chose to finance the cost with Alagasco for 2 years with the payment being added to our gas bill each month. Freedom said they could do the work that evening if we wanted but I chose to have them come back the next day. We scheduled the replacement for 9 AM the next morning. At exactly 9 AM Freedom was at the door with the equipment ready to go to work. Two hours later the replacement was complete, the old equipment gone, the area cleared of any debris or mess, the unit was already heating up the house. Later that afternoon the Freedom comfort specialist called and scheduled a time to come over so we could execute the finance documents from Alagasco and complete the process. When Freedom arrived with the paper work it was exactly as had been represented to us and agreed prior to installation and a couple of signatures completed the whole process. This was absolutely one of the best experiences I have every had dealing with a service contractor. I will absolutely use Freedom in the future should I ever need HVAC services again and I would absolutely recommend them to anyone with an HVAC problem or need.
- Nathan G....
Coleson Plumbing & Gas
5.0
My tankless water heater suddenly developed a leak in the area of the heat exchanger. Unfortunately, that meant my entire family and I were without hot water. Very tough situation with two young kids. I called a different company out first and was dissatisfied with their pricing and service. I gave Coleson Plumbing and Gas a call last night at 5:30pm. James returned my call in 30 seconds! Wow! He was able to collect information about my tankless unit over the phone and developed a comprehensive plan for the next day to resolve my situation. James arrived exactly when he said he would, explained all the work he planned to perform in advance, and then he installed my replacement unit in record time. James also took the time to discuss rebate options available with my gas provider and to make several customized recommendations for other plumbing and home needs. Of special note, James also made sure to file a warranty claim for my unit since it was still under warranty. The manufacturer ultimately makes the decision on coverage once the defective is returned and James thoroughly explained that process to me. A lot of companies don't even check your warranty as it's easier and quicker for them to just sell you a new unit. Not so easy on your wallet, however. Now, here comes the best part. Not only did James do a stellar job installing the new unit in record time, but the price he charged was over 40% cheaper than any other price quote I received for the same work. Incredible. Don't let anyone else into your home. Call James and the dedicated professionals at Coleson Plumbing and Gas and put your anxiety to rest. You will be treated with respect, honesty, and fairness. Can't beat that in today's world.
- Evan H....
Freedom Heating & Cooling
5.0
It went well. As far as I could tell he did most of the above and told me the age of the HVAC I inherited when I purchased my house and said it still has many years left. I would definitely use Freedom again without question.
- Dax B....

Repair Cracked Heat Exchanger in Birmingham

Angi : Local Reviews : HVAC Contractors : AL : Birmingham : Birmingham HVAC Contractors : Birmingham Cracked Heat Exchanger Repair
4.6

(721)

Birmingham, AL

Award 2020Super Service Award
Recent Review: Overall it went well. Freedom Htg & Cool'g has been my first choice for HVAC service for the past couple of years. Their service techs have impressed me with their ability to identify the root cause of problems, and solve them. Pricing has been fair. The old 80K BTU/hr Trane furnace was checked in late October 2015 as part of my service contract on the system. The technician found the heat exchanger showed signs of deterioration, as evidenced by rust and gaps. He showed me what he was looking at with an optical viewer which could see deep inside the heat exchanger. He called out his supervisor, who confirmed that diagnosis. The recommendation was to replace just the heat exchanger or the entire furnace. Since the unit was 20+ years old, it seemed better to replace the entire unit. The supervisor, Ashley Scott, gave me a quote on a new 60K BTU/hr Amana unit, for $2812. After that meeting, I decided to get a couple more estimates. I went to Angie's List to check out ratings on HVAC contractors. To my surprise I found a coupon for a new Amana Distinctions furnace, up to 80K BTU/hr, from Freedom Heating and Cooling for $1399. It was a 50% off promotion, which I was not made aware of during the previous day's meeting. I contacted Mr. Scott, and he was unaware of the promotion. He contacted his General Manager, and confirmed that there was an active promotion being run on Angie's List, and that he could honor that if I purchased the deal on Angie's List. We discussed some details, the first was that I wanted the new unit to match my old unit's output of 80K BTU/hr. Secondly, I opted to upgrade from an Amana Distinctions furnace, to the Amana brand furnace which has a stainless steel heat exchanger, for an additional $200, which I would pay directly to Freedom. So, the coupon was $1399, the upgrade was $200, total price was $1599. With all the details worked out, installation was scheduled a few days later. The install went very smoothly. The lead technician was highly experienced and made sure that the installation was done neatly since it's in open view in the basement, near where we park our cars. The only slight negative to the installation was that the gas line could not be installed as close to the new unit's housing as the old one, making the unit's footprint larger to walk around to get to one of our cars. Overall, the installation looks good, and the unit runs well. I am glad I checked Angie's List before I did anything, otherwise I believe I might have ended up paying double, or more, for the same system!
4.7

(276)

Trussville, AL

angi certified
offers coupon
Recent Review: Opted to replace furnace, team of 4 delivered/installed new furnace that night. Heat back on within 4 hours! Courteous, professional team. Unfortunately, team disconnected wire that powered compressor on A/C unit and a tech had to come out several months later and spent over 8 hours getting it hooked back up. Also, team disconnected wire to outlet in basement and electrician troubleshooting/reconnecting bill was $250.
5.0

(16)

Warrior, AL

angi certified
offers coupon
Recent Review: Jeremy was great! I had been told by a different plumber that my heat exchanger was fried and corroded and it was going to cost $3200 to repair. I didn't hire that guy. Jeremy Lawson came out and checked out my water heater. He said it didn't look like it had ever been used. It wasn't hooked up correctly. He took the time to track down the water lines and hook them up correctly. Replaced a breaker that was the wrong amp. with the correct one. I recommend him highly and he will be my plumber for all my future plumbing needs!
4.8

(225)

Birmingham, AL

Business Description: Birmingham, AL residents need their plumbing, heating, and AC systems functioning properly for comfort at home. For quality work and friendly customer service, trust Standard Air, Plumbing & Insulation. They offer repairs, replacements, installations, and maintenance services on all of your equipment to keep your home clean, comfortable, and safe all year long. Whether you are dealing with clogged drains, a malfunctioning heater or AC, bad indoor air quality, or poor insulation, their team of professional technicians can provide a fast and effective fix. All technicians are NATE-certified, so you can trust that your home is in good hands with Standard Air, Plumbing & Insulation. Call today to see how they can help you!
5.0

(18)

Birmingham, AL

angi certified
Award 2020Super Service Award
offers coupon
Recent Review: My tankless water heater suddenly developed a leak in the area of the heat exchanger. Unfortunately, that meant my entire family and I were without hot water. Very tough situation with two young kids. I called a different company out first and was dissatisfied with their pricing and service. I gave Coleson Plumbing and Gas a call last night at 5:30pm. James returned my call in 30 seconds! Wow! He was able to collect information about my tankless unit over the phone and developed a comprehensive plan for the next day to resolve my situation. James arrived exactly when he said he would, explained all the work he planned to perform in advance, and then he installed my replacement unit in record time. James also took the time to discuss rebate options available with my gas provider and to make several customized recommendations for other plumbing and home needs. Of special note, James also made sure to file a warranty claim for my unit since it was still under warranty. The manufacturer ultimately makes the decision on coverage once the defective is returned and James thoroughly explained that process to me. A lot of companies don't even check your warranty as it's easier and quicker for them to just sell you a new unit. Not so easy on your wallet, however. Now, here comes the best part. Not only did James do a stellar job installing the new unit in record time, but the price he charged was over 40% cheaper than any other price quote I received for the same work. Incredible. Don't let anyone else into your home. Call James and the dedicated professionals at Coleson Plumbing and Gas and put your anxiety to rest. You will be treated with respect, honesty, and fairness. Can't beat that in today's world.

Frequently Asked Questions & Answers about Repair Cracked Heat Exchanger

What services are related to Repair Cracked Heat Exchanger?

  • HVAC Companies

  • Plumbers

  • Heating Oil Company

  • Water Heaters

  • Air Duct Cleaning

  • Ceiling Fan Installation

  • Electrician

What do customers in Birmingham say about Repair Cracked Heat Exchanger?

Opted to replace furnace, team of 4 delivered/installed new furnace that night. Heat back on within 4 hours! Courteous, professional team. Unfortunately, team disconnected wire that powered compressor on A/C unit and a tech had to come out several months later and spent over 8 hours getting it hooked back up. Also, team disconnected wire to outlet in basement and electrician troubleshooting/reconnecting bill was $250.