I was very pleased when Garrett completed his extraordinary efforts to get our water service back into usable condition. For the amount of thought and effort he put out, I felt that the charge was very reasonable. The first call to Hoover Plumbing was made when I got up early on the morning of 6/25 and discovered that we had no water at all coming into the house. Garrett called me back well before 8:00 am and said that he had another appointment for 8:30 am and would call me as soon as he got through there. He did that and got to the house around 10:45 am. He quickly made repairs to the broken water pipe outside the house. A little while after he left, we found that some of the toilets would not flush and the cold water faucets only flowed at a trickle. I called Garrett and told him what was happening. He came back out and, after much unrewarded work, discovered that the rush of water back into the house had flushed the softener beads in the water softener system in the basement into the pipes throughout the house effectively clogging up the toilet fixtures and the cold water faucets. The only reason that the hot water worked OK was that the beads had not completely filled the hot water heater tank - yet. Garrett built a bypass to remove the water softener system from the pipes (We were not using it anyway). He also worked at each faucet, shower, toilet, and the hot water heater to clear the beads from the system and replace the parts that were now made unusable. He spent the greater part of his day at our house putting our water system back into usable shape. He is an outstanding service provider. Because of this experience and other previous times that Garrett and the other Hoover Plumbing guys have helped us out in plumbing malfunctions, we will always call them for any future plumbing needs of any kind. Their experience level and willingness to do whatever it takes to fix our plumbing problems has proved them to be a valuable source every time we've had a need for their services. We will definitely recommend them to anyone we meet who has a plumbing problem.