Matching on Angi
All work was done by Handy Man, James. First utility room floor replaced and this went fine. After that part of job, I had to keep pointing out to James the unfinished items like raw edges on new flooring, quarter round, etc. The screen door was re-screened fine and new hinges were fine. Problem here as every job after the rebuilding of utility room floor, is that he left things half-way done at the end of the job. I had to tell him over and over to "install a catch on the face of door for screen door to close in to," and such on other things he worked on. He really screwed up the locks --- simply did not know what he was doing. The worse part is he would say ridiculous things like, "oh that is as far as the bolt goes into the wall, IT IS SAFER THAT WAY." I think only an idiot would believe this. At this point I called the owner, Mr Cohn, who sent a locksmith out who took 15 minutes to have the dead blot fully going into the recess on the door jam. James actually left my house in unsafe mode and told me a tall tale rather than admit he didn't know how to do the lock. It was one incidence after the other like this. Though my last complaint about James is on a simple job, it highlights his overall attitude: He had put weather stripping at the bottom of my Kitchen to Utility room door (this opened to outside at one time). The stripping he put down scrubbed against the floor "heavily," and as the last thing he did, I asked him to raise the piece of stripping. He was back there for a couple of minutes and come out to leave, "all through," he said. I said, "that was fast." Well the door was still scrubbing "heavily." I thought he had just not raised it enough and after listening to it for a couple more days, I took the strip off myself (it is a very simple thing), BUT to my great surprise, even after all the "at least 2 dozen times I had to tell him about a problem," JAMES HAD NOT EVEN MOVED THE STRIP. How do I know? There was not a second set of nail holes!!!!! He was incompetent in several areas of the job. NO ONE CHECKED ON THE JOB PROCESS AS ADVERTISED. Only when I called Mr Cohn toward the end did anyone check on the handyman. Oh, one last thing, my dryer vents into the floor into basement and then to the outside of house. A few days after James left, I noticed the outside piece was askew and upon further investigation in the basement, I found that JAMES HAD NOT EVEN ATTACHED THE HOSE FROM THE FLOOR VENT TO THE VENT HOSE THAT RAN TO THE OUTSIDE. He cannot be this inexperienced. So I can only assume that as with everything (after the laundry room floor) he was just not concerned about the quality. I guess he also did not think I knew ANYTHING about ANYTHING. .....Mr Cohn took 15% off my bill (the net amount I paid was $2000 AFTER DISCOUNT AND $250 ANGIE'S LIST COUPON). Mr Cohn did try to make things right: ex, he sent an electrician out to finish another thing James had "Not finished," and turns out James's explanation to me was nothing remotely the problem with the electrical item. ....THE PROBLEM IS THAT I SPENT TONS OF TIME "SHOWING "JAMES WHAT HE HAD LEFT UNDONE, UNFINISHED, OR CALLING AND RECALLING THE OFFICE ABOUT "LOCKS" "ELECTRICAL PROBLEM" AND OH YES DON'T FORGET THE AMAZING DRYER VENTING --- WHAT A JOKE! The cabinet door catches were a joke too --- I had to install different ones that actually worked. Why pay someone $62.50 per hour (a discount price from the usual $85 an hour Handyman charge) when I can hook up a dryer and put on cabinet hardware and weather stripping myself. I can also call a locksmith to change locks and an electrician to fix electrical problems. My advise is don't hire Case handyman and expect that as a professional he will have an expert come in when needed. This is what company advertises --- it just does not happen.