B and B Residential Services was recommended by a friend. My wife called Joel on a Tuesday and explained that we had a small drip in one of our ceilings. VERY SMALL. Joel sent someone out that day. The person did not tell my wife what he found, spent about 30 minutes outside putting caulk around the dryer vent and left. Joel called and told her it would be $250 for the repair because in was an "Emergency Call". We only called because we eventually needed to get it fixed and a friend said the company was fair. She never received an estimate, not even from the guy that worked on the roof. I contacted Joel and I have not been associated with a more rude and unprofessional business person. He was arrogant, sarcastic and disrespectable to both me and my wife. He also added sales tax to the bill, which labor is not taxed. I have used Angie's List in other states and have not had any problems. I would strongly review having this un-reputable company associated with your name. We have posted reviews at many places regarding this company and will continue to communicate are displeasure at every opportunity possible, including publications in Pelham, Alabaster, Hoover, Helena and many local churches. Thank You for permitting us to express our concerns.