When I first contacted Kristi she was available to give a quote the next day although she was not able to give me an exact time. I was ok with that. However, due to her GPS not showing my address, after waiting well beyond the latest stated time, I had other obligations and had to leave home. Kristi did reschedule for the next day and arrived on time. I liked the fact I was able to communicate via text with her. I made her aware from the beginning that my father-in-law (FIL) would be the one present the day of the clean and that was not an issue for her. All was well until I got the call about my hardwood floors. Kristi informed me she had cleaned my hardwoods with a general disinfectant that she used on all hardwoods but it streaked. She stated she then used plain water twice and finally used Murphy's Oil Soap all to no avail. She seemed genuinely upset about the fact she could not get the streaks to go away. She even offered to come back and try again. In the phone call she asked me if I had put anything on my floors to which my original answer was no that I only use Bona. She said she didn't have her Bona with her but she would gladly come back the next day to try again. I then remembered I had previously put Halloway House's Quick Shine on the floor maybe 6 months prior and told her so. The next morning she met with my FIL to try again. According to my FIL she was down on her hands and knees scrubbing and a white substance came up off the floor. I knew that was from the Quick Shine. I again began looking on the internet to find a solution as I had tenants moving in on following Monday. When I read on the Quick Shine site it plainly stated not to use any of the products Kristi had used on the floor. After calling the floor manufacturer and Quick Shine my FIL began the search for something to strip the floor with. Fortunately for us Don's Carpet One in Trussville knew exactly what we needed. After two days we finally got the entire floor done. I spell all of this out because I feel if you are a professional, going into homes with various flooring, you should protect yourself by asking before hand if there is anything special about the floors. You should also take it upon yourself to know at least the most common cleaning options. For instance I would print the instructions for Quick Shine and have it in a binder for quick reference for any future homes. Other wise the home was very clean. I do wish she would have pointed out to either my FIL who was present or via text or phone call that there was food left in the refrigerator. Luckily, I was doing a look over since we had to drive up to work on the floors and found it. Lastly, the oven nor the bottom drawer of the stove was wiped out. I ran the self cleaning function of the oven and wiped it out before I left. The tenants were very pleased with the home upon move in.