Purchased Big Deal to flush two water heaters and perform plumbing inspection. Was able to schedule easily at a time that was very convenient for me. The gentleman who came to the house arrived on time and quickly drained the water heaters. He gave me a quote on replacement water heaters and answered some questions about the possibility of moving them from the attic and how the water lines go to and from the water heaters. We discussed an outside faucet with a slow drip, but said I would have to set up another appointment for him to do anything with it; I ended up replacing it myself. As far as the inspection, the Big Deal said "This Deal Includes: Draining and flushing of up to two water heater tanks Checking water heater thermostat for proper operation Confirming that water heater flue is venting properly Inspecting water heater emergency gas shut-off valve to ensure safe operation A 200-point check of your home's plumbing system Checking water pressure Checking that all faucets are operating properly Check and adjust toilet flush Inspecting all emergency shut-off valves Inspecting all exterior water pipes and hose bibs Inspecting all visible gas lines for potential damage and electronically testing for leaks Check Garbage disposal, dishwasher, washer & dryer, ice maker, and sump pump I know that he flushed all the toilets, turned on the sink faucets, and looked under the sinks, presumably for leaks, but I do not think that all the things on the inspection list were done. I would have thought they would have a list that they checked off, or some way of communicating what they found. I know that the faucet in the master bath leaks water around the lever every time it is turned on, but that was not mentioned. The faucets in the tubs and showers were not turned on at all, and I am aware of some potential issues there as well. In short, I didn't feel like the inspection was particularly thorough. Perhaps he felt like I had used my $39 worth of their time with the questions on the water heaters, but they missed a huge opportunity to quote on and earn some other business that needs to be done in my 20 year old house. About a week after the service call I discovered that a bathroom faucet in the back of the house had been left dripping at a pretty good clip, hence the B rating. I thought it was pretty ironic that a plumber didn't check to make sure a faucet he tested was completely turned off before he left. I might use Excaliber again, but I think I might try another plumbing company first.