Austin Toilet Repair

Very well - tried to unclog with auger, they had to pull toilet to free up obstructive object. Was hoping to get a discount as your man was out on 9/28 and did not fix the clog. Paid total of $400 to unclog toilet and put in outside spout.

He was very professional and on time. He was able to use a scope to find the cause of the problem and fixed it quickly.

They responded quickly to my phone call and came promptly to take care of the problem. The best part was that there was not a flat service call charge. They looked at the problem and gave me a quote to reject or accept. They were neat and professional.

Chris performed our repair with proper care and professionalism. We were given a service warranty which was reassuring. Chris was prepared with the right knowledge, skills and tools Beyond his technical know-how he was courteous and detail-oriented.We did decline replacement of our water heaters in order to price shop.

Repairman came to the house, assessed the situation, repaired the downstairs toilet, and explained that the upstairs toilet needed to be replaced because of a crack in the ceramic. He recommended some particular brands of toilets and indicated that he would come back when we had selected one. When the selection was made he picked up the toilet, installed it, and took the old toilet away. Work was very professional and he cleaned up after himself. Price was a little more than I anticipated, but it was fair for the materials and the amount of work that needed to be done.

Excellent. Was able to schedule appointment for next day although I called late afternoon. They showed up when scheduled and did a great job!!!

Very professional. On time. Clean. Did the work correctly without any problems. Will definitely use them again.

Very smoothly. They were on time, professional and competent. Can't ask for more.

To set this record straight, this happened eight months ago. The reason this review is so tardy will become obvious. We called Neighborhood Plumbing, they sent a plumber who augered the toilet. That did not work, however in the process, he gouged the toilet bowl enamel. He then said that the problem was probably somewhere in the line and he would need to remove the toilet at a cost of $200 to auger deeper. We said that we were thinking of a new toilet, so we thought we would wait until we had decided on a replacement. (That also had a bearing on our not really caring about the topic let bowl gouges at that time). We have lived with the toilet occasionally not flushing until last month. I mentioned the problem to a friend and that we were looking at a new toilet. He said "have you checked the chain on the flapper to see if it was opening the flapper enough." I did, took a couple lengths out of the chain and voila! The toilet flushes perfectly. We called Neighborhood told them about this and that their plumber gouged the surface of our toilet. We were told the manager would call us. That was last week. No call. Two issues here, a marginally competent plumber and more grievous, blowing off a customer complaint. Now, they will probably respond, offer something, but you know what, that's because they got a bad review, not because they care. If they did, they would have called and I wouldn't be writing this review.

Christian pulled the toilet --saw that wax seal was leaking due to uneven floor--was patient in explaining exactly what caused the problem. -He did a very neat job--not trying to add any unnecessary charges. Would recommend him and use his services again