Brian was very friendly and professional in his approach. He gave us an estimate on the job and then was responsive when we called with questions prior to picking Roof Guys as the contractor. In addition, he was the only contractor that pointed out a problem with the chimney and included it in his bid. We wanted a solar tube placed in the hallway and he suggested we replace the existing light with a lighted solar tube. That was a very helpful suggestion and we went with it. Brian did show up late for our initial appointment. We discussed this with him and he gave us a contact number that we could reach him at all times. He handled this matter to our satisfaction and it was the only instance. He scheduled the job at the time we signed the contract and was able to schedule it to accommodate our schedule. His crew showed up on time and was friendly. There was one problem with a ladder place against our gutter, but that was taken care of to our satisfaction. The crew started and finished the work as scheduled. We were delayed one day due to the city inspector, but that was not Brian s fault. When the roof was finished, we could see the flashing at the gutter line because of the type of gutter we had. We discussed this issue with Brian and he came up with a solution and took care of it. We were nervous about this job having heard horror stories about roofing companies. Brian was great to work with, he made sure we were completely satisfied with the job and made it a pleasant experience.