I initially came into contact w/ Matthew Lorand Companies through our home warranty for some roof repair. I was contacted promptly. Jason was very courteous and knowledgeable and explained to me in details the issues and repairs needed. He completed all paperwork with the warranty company and repairs were completed within a few days. I never had to follow up w/ Jason regarding the status as he was proactive and kept me abreast of the status of the claim and ultimately the repairs. He would follow up with me over the phone as well as providing emails for the estimate and photos of the completed repairs. I was a very happy customer. Moving forward, I had a homeowner's claim for a roof replacement. I contacted Jason once more since I had a great experience with Matthew Lorand previously. He explained the whole process to me in detail. I received and estimate from him within a day, along with a pricing sheet for upgrades I requested, their insurance and copies of all their certifications. He broke down pricing for me for and detailed explanations of the products being used and the process along with options for the deductible. He followed up with a phone call to address any concerns I may have. Not only would Matthew Lorand be able to replace the roof, but also the other aspects of the claim, gutter replacement and air conditioner repair. I did not have to search for other repair services; Matthew Lorand did it all. Jason was very thorough as with the previous roof repair. He completed all the paperwork to the insurance company. He explained in detail step by step of what the process would be. There was nothing I had to do but keep the driveway clear for his company to complete the work. He set the appropriate expectations for handling of repairs and the roof was completed in just about a day. There was not any debris, lingering nails in the yard, etc as his company did a very thorough clean up once repairs were completed. Jason inspected the repairs personally. The roof looks gorgeous and of the best quality. We feel like we have a new home. Jason's professional and courteous service made what could have been a horrible claims experience into a very streamline and more than satisfied one. I never once had to follow up with Jason or contact him for status. He would always contact me first and ensured that the process was being followed as he explained. I would highly recommend Matthew Lorand Companies. I have to give credit where credit is due. I cannot say one negative thing about my experience with Matthew Lorand. I am more than impressed and satisfied with their customer service and most importantly, the quality and high standards of their work product.