Having lived in our house since 1991, we have always been bothered by this one area in our backyard that is behind our garage that is currently a waste of space and a potential safety concern. I had been wanting to cover it up with deck and also install a hot tub on. In my mind, the potential to turn this eyesore into something really functional and appealing got me really gung ho to finally tackle this project after ignoring it for so long. Abe from Austin Deck was one of the contractors that came in and looked at the project. He was very upfront about the complexity/cost benefit and his demeanor did not suggest at all that he was trying to milk us or take advantage of our unique backyard situation. He even followed up and verified an error on the survey we sent. But given the backyard slope, depth and other costly prerequisites however (moving AC condenser), I found that it my initial vision turned out to be more of a complexity than I expected. I think what I appreciated the most was how courteous and professional Abe was throughout the whole process knowing that we are really at our wits end with how to tackle this project without going overboard on cost. In the end, after getting all bids back and mulling it over, we did not go through with the project. I never got from him once that we were wasting his time and he even mentioned that had it been his own property, he would have probably arrived at the same conclusion we did. If all contractors were this professional, getting bids for improvement projects won't be such a dreaded exercises for home owners.